Privacy Policy

California residents – please refer to the California Residents Policy for additional details.

1. INTRODUCTION

CU Cooperative Systems, Inc. (hereinafter, "CO-OP Financial Services" or “we,” “us,” or “our”), created this privacy policy to demonstrate our firm commitment to your privacy and protection of your information. This policy covers how CO-OP Financial Services and its subsidiaries manage personal information that you submit, we collect and receive on our website at www.co-opfs.org, together with any other websites and related mobile applications owned, operated or controlled by us (referred to herein individually and collectively as the "website") and related to your use of our web services and mobile applications (hereinafter collectively, "Services"). We provide the website and our products and Services to you subject to the following conditions (this “Privacy Policy”), which is subject to, and incorporated by reference into, our Terms and Conditions.

BY VISITING THE WEBSITE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE AND OTHER PROCESSING OF YOUR INFORMATION IN ACCORDANCE WITH THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO ALL OF THE TERMS, CONDITIONS AND PRACTICES SET FORTH HEREIN, DO NOT ACCESS THE WEBSITE OR ANY OF ITS PAGES.

2. INFORMATION COLLECTION AND USAGE

The types of nonpublic personal information that we may collect depends on which of our Services you are utilizing. We may collect the following types of information:

Information we receive from you on applications, forms and in other communications to us, including but not limited to, identification information such as name, street address, e-mail address(es), telephone and facsimile number(s).
Information pertaining to your transactions with us, our affiliates and others.
Information obtained when verifying your registration when using our Services, including but not limited to, username, password, and secret questions and secret answers for resetting passwords.
Information from your browser or mobile device, including but not limited to: Internet Protocol address, type of mobile device, mobile operating system, browser type, pages you visit and the information you request, and the date and time of your access.
E-mails or other communications sent to us by you.

CO-OP Financial Services uses the above-listed information, only as permitted by law, including for the following purposes:

To complete transactions and provide the Services authorized by you.
For general business purposes, including but not limited to, to diagnose problems with the website or application, to send you information about your account, to notify you of new products or applications being released, to prevent fraud and unauthorized transactions, to verify your identity, to determine and confirm your transaction limits, to perform collections, to comply with laws and regulations, to protect the personal safety of subscribers or the public, to prevent and defend claims, to resolve disputes, to troubleshoot problems, to analyze our products and services, to enforce our Terms and Conditions for our Services, to protect our rights and property, and to customize, measure, and improve our Services.

3. INFORMATION SHARING AND DISCLOSURE

We may share your information in the following limited circumstances:

When your consent is expressly provided.
With companies that assist us in administering and bringing you our Services. The information shared with these companies typically includes information to process transactions on your behalf, conduct our operations, follow your instructions as you authorize, or protect the security of our financial records. These companies may include credit, product development, and data processing vendors.
With other financial institutions, such as member credit unions. The information shared with these financial institutions typically includes information to verify accounts, confirm transactions, and to coordinate and improve the Services provided to you.

This includes using Tracking Technologies (defined below), web server log files and tracking code, and information we receive through the use of these Tracking Technologies to analyze trends, administer this website, track users’ movements, and gather broad demographic information for aggregate use. Information of this type may be combined with other sources of information for these purposes. This allows us to recognize your needs and continue to make the improvements that are important to you and our customers.

Generally, we do not sell, rent, lease or disclose your personal information to third parties except if you consent to such disclosure or as described in this Privacy Policy. There are other situations when we may disclose to third parties your personally identifiable information, when permitted or required by law, such as in response to legal process or to government entities, or when you have requested us to share information about you with a third party. In the event that we go through a business transition, such as a merger, another company acquires us or our affiliates, or we sell a portion of our assets, your personal information will, in most instances, be part of the assets transferred. We may, but are under no obligation to, keep information we collect indefinitely.

We reserve and have the right to disclose any information about you or your use of this website without your prior permission if we have a good faith belief that such action is necessary to: (i) protect and defend our rights, property or safety or that or those of our affiliates, other users of this website, or the public; (ii) enforce the Terms and Conditions or other terms for this website; or (iii) respond to claims that any content violates any law or the rights of third parties. We may also disclose information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.

4. HOW WE PROTECT YOUR PERSONAL INFORMATION

We have reasonable and appropriate security measures in place to attempt to protect against the loss, misuses, and alteration of your personally identifiable information under our control. We have taken reasonable steps to confirm the information is retained in secured facilities and that reasonable measures have been implemented for protection from unauthorized access. This website utilizes industry-standard SSL technology to allow for the encryption of potentially sensitive information submitted to us but may not always secure other parts of our website.

No security system is impenetrable. We cannot guarantee the security of our website or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We ask that you do your part by maintaining any usernames and passwords you use to access the Internet or this website strictly confidential.

5. OPTING OUT

If you do not wish to receive periodic mailings or e-mails, or telephone contact concerning our website or our products or Services, you may opt-out of receiving such marketing or promotional communications by sending us a written request to unsubscribe@co-opfs.org or by following the opt-out instructions in the communication you receive from us. However, if you choose to opt-out of marketing or promotional communications we reserve the right to contact you regarding technical support and any other matter that might affect our Service to you, and/or your use of the website, as applicable.

6. COOKIES AND OTHER TRACKING TECHNOLOGIES

Every time you come to the website, our website’s web server automatically collects, and we may use, your cookies, web beacons, and other similar tracking technologies (collectively “Tracking Technologies”) to collect “non-personal” information as you browse our website. Generally, your email address and all other personal information is collected only when you voluntarily provide that data.

Some of these Tracking Technologies may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. The use of Tracking Technologies by third party service providers is within their control and not ours. We do not control their websites or their policies and practices regarding your information, and you should be aware that different rules might apply to the collection, use or disclosure of your information by third parties in connection with their advertisements or promotions and other sites you encounter on the Internet. This Privacy Policy does not cover any use of information that a third party service provider may directly collect from you, and we do not undertake to confirm, investigate, or police their practices.

Using these Tracking Technologies is a standard practice on the Internet. If you do not want a cookie placed on your computer as a result of using the website, you may disable cookies altogether by setting your browser or third party software to reject cookies. If you reject the cookie, you may be unable to use portions of our website that require registration, some pages of the website might not function properly, and the website experience will not be capable of being tailored to you from visit to visit. Please consult your web browser's documentation for more information about how to turn cookies on and off for your browser. Cookies are placed on your computer, and accordingly we neither store cookies on our computers nor forward them to any external parties.

7. WEB BROWSER DO NOT TRACK SIGNALS

We currently do not respond to web browser "do not track" signals.

8. MODIFYING YOUR PERSONAL INFORMATION

You may access and modify your personal information at any time by logging into your account via our website and clicking the Account Settings tab, or by using one of our mobile applications. If you request the deactivation or change of information on our system, such information may be retained in our backup systems for a period of time due to technology restrictions or as a precaution against systems failures. Some information may be retained for longer periods as provided in this Privacy Policy, required by law or otherwise.

9. CHILDREN

The website is not directed toward children under the age of thirteen, and we do not knowingly collect any personal information from children under the age of thirteen. If a child provided this website with personal information, we ask that a parent or guardian send us a written request to the address listed below and we will promptly delete the child's information from our records.

10. PRIVACY POLICY CHANGES

CO-OP Financial Services is always improving our Services. As our Services evolve, we may update or amend this Privacy Policy. If we modify this Privacy Policy, we will post the revised Privacy Policy online. The revised Privacy Policy will be effective immediately at the time of posting, unless a later effective date is expressly stated therein. We will also revise the "Last updated” date stated below. It is your responsibility to periodically review this Privacy Policy. Users are bound by any changes to this Privacy Policy by using our Services after such changes have been first posted. If you do not agree to the new posted Privacy Policy, your only remedy is to discontinue use of the website.

11. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, you may contact us via the information provided below:

CO-OP Financial Services
9692 Haven Avenue
Rancho Cucamonga, California 91730
800.782.9042
909.941.0979 Fax

Last updated on December 30, 2019.