"CO-OP Member Center simply makes us even more relevant to our members who are unable to reach us during typical business hours and affords us the opportunity to efficiently elevate our service levels during normal business hours via overflow services," said Stephen P. Grech, Executive Vice President, Credit Union ONE, Ferndale, Mich.
"We wanted to maintain longer hours of member service without adding call center staff and related operating expenses," said Derrick Barber, Director of Branch Operations, Telcom Credit Union, Novi, Mich. "Partnering with CO-OP Member Center was the perfect solution to help us achieve this goal. CO-OP Member Center made a seamless transition for our members.
Both credit unions had previously adopted network, payment processing and shared branching services from CO-OP. Nearly 200 credit unions in Michigan are using at least one product or service from CO-OP, which specializes in helping credit unions operate more efficiently and profitability, and offer greater convenience to their members.
CO-OP Member Center offers a wide range of member services exclusively for credit unions, such as after-hours and as-needed call center duties, handling account inquiries, routine transactions and outbound calling to support marketing and other initiatives to members.
Located in Fort Worth, CO-OP Member Center also offers lending services, including remote underwriting support. For more details, e-mail firstname.lastname@example.org or call 1-800-782-9042, ext. 7140.
About CO-OP Financial Services
Based in Rancho Cucamonga, Calif., CO-OP Financial Services is the industry leader in access and convenience products for credit unions. Nearing 30 years of credit union service, CO-OP connects credit union members to their accounts through network services, payment processing, e-commerce, shared branching and call center services. With a total of 3,000 credit union members, 30 million cardholders, 28,000 surcharge-free ATMs, 4,000 shared branch locations and two billion annual transactions, CO-OP Financial Services is the nation's largest credit union service organization, offering the tools, counsel and leadership to help credit unions prosper. To learn more, visit www.co-opfs.org. Follow CO-OP on Twitter at: http://twitter.com/COOPFS and keep up with industry issues via the CO-OP Insight Vault blog at: http://co-opinsightvault.com.