Co Op Member Center Marks First Year As Subsidiary By Adding To Extensive Credit Union Clientele

CO-OP Member Center Marks First Year as Subsidiary by Adding to Extensive Credit Union Clientele


"Since CO-OP Financial Services acquired CO-OP Member Center in November 2009, we have achieved some important milestones, including reaching the four million mark in total loan applications processed in our history, and the introduction of our Outbound Call Services," said Mark Chatfield, Chief Operating Officer, CO-OP Member Center. "During 2010, we have added new credit union clients in 16 states and the District of Columbia."

Among its clients who have elected to add services, expand existing agreements or newly join the call center in 2010 are:

  • Coastal Federal Credit Union, Raleigh, N.C. Coastal FCU ranks 47 among U.S. credit unions by asset size with $2.1 billion in assets, according to Credit Unions
  • State Employees Credit Union of Maryland, Linthicum, Md. SECU MD ranks 52 with $2.0 billion in assets.
  • GTE Federal Credit Union, Tampa, Fla. GTE FCU ranks 74 with $1.7 billion in assets.
  • Georgia's Own Credit Union, Atlanta, Ga. Georgia's Own ranks 85 with $1.5 billion in assets.

"CO-OP Member Center provides Coastal FCU with 24/7 Member Service and Lending call center support," said Valerie Curtis, Vice President, Member Services, for Coastal FCU. "Two of our primary strategies are to increase the number of members actively promoting the credit union as well as deepening member relationships. The level of convenience and accessibility CO-OP Member
Center provides is incorporated into those strategies. Not only does a 24/7 call center allow us to help members at their convenience, we have taken advantage of CO-OP Member Center's expertise in supporting outbound call campaigns. We recently benefitted from both parts of that relationship in supporting our efforts surrounding Reg. E changes."

CO-OP Member Center offers a wide range of call center services exclusively for credit unions, including 24/7 lending, member services and outbound calling support. Located in Fort Worth, CO-OP Member Center is a wholly-owned subsidiary of CO-OP Financial Services. For more details, e-mail or call 1-800-782-9042, ext. 7140.

About CO-OP Financial Services

Based in Rancho Cucamonga, Calif., CO-OP Financial Services is the industry leader in access and convenience products for credit unions. Nearing 30 years of credit union service, CO-OP connects credit union members to their accounts through network services, payment processing, e-commerce, CO-OP Shared Branching and call center services. With a total of 3,000 credit union members, 30 million cardholders, 28,000 surcharge-free ATMs, 4,000 shared branch locations and 160 million-plus monthly transactions, CO-OP Financial Services is the nation's largest credit union service organization, offering the tools, counsel and leadership to help credit unions prosper. To learn more, visit Follow CO-OP on Twitter at: and keep up with industry issues via the CO-OP Insight Vault blog at: