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FAQs

FAQs


Who is CO-OP?

CO-OP Financial Services is the industry leader in access and convenience products for credit unions. As a leading innovator in the credit union movement, and supporter of the credit union cause, CO-OP has helped credit unions be there for their members in more ways for 30 years.

A total of 3,500 member credit unions, 30 million cardholders, nearly 30,000 ATM locations, more than 5,600 shared branch locations and 160 million-plus monthly transactions make CO-OP Financial Services the nation's largest credit union service organization (CUSO).

Our suite of resources includes network services, payment processing, mobile/virtual, CO-OP Shared Branching and call center services to enable deeper member engagement and help credit unions prosper.

How do I get in touch with CO-OP?

We're always here to help you be there for your members.

For Sales and Product Info, call or email your SRM (Strategic Relationship Manager), or contact sales at 800.782.9042, option 2, or at sales@co-opfs.org.

For Product Support, our Client Services would be happy to help you at 800.782.9042, option 2 or at memberservices@co-opfs.org. 

For the ATM Signage Program and Miracle Match support, get in touch with Marketing at marketing@co-opfs.org

Credit union members: Please contact your credit union directly.

How is CO-OP structured?

CO-OP is made up of its member credit unions. We're born of credit unions. With benefits designed exclusively for credit unions. In everything we do, we stand side-by-side with credit unions to help them offer greater access, achieve new levels of convenience and build a stronger and more rewarding connection with their members.

CO-OP Financial Services Corporate Headquarters
9692 Haven Ave.
Rancho Cucamonga, California 91730

CO-OP Financial Services Eastern Corporate Office
21840 West Nine Mile Road
Southfield, Michigan 48075 

CO-OP Shared Branching
1845 Satellite Boulevard, Suite 300
Duluth, GA 30097 

CO-OP Member Center
4950 Amon Carter Blvd
Fort Worth, Texas 76155 

CO-OP eCom LLC
Kansas City metro area
Olathe, KS 

CO-OP SHARE SYSTEM
1717 W. 86th Street, Suite 300
Indianapolis, Indiana 46260

How can I locate an ATM or Shared Branching location in the CO-OP network?

CO-OP offers many tools to find a CO-OP location including:

Website:  https://co-opcreditunions.org/

iPhone app: for ATMs or Shared Branching

Android app: for ATMs or Shared Branching

Text locator: Text a street address or zip code or "City State" to 91989

Toll Free #:  1-888-SITE-CO-OP (888-748-3266)

How Does CO-OP Give Back?

CO-OP is proud to sponsor Miracle Match, an annual $1 million philanthropic program benefiting Children's Miracle Network Hospitals. Through a matching program, Miracle Match energizes and inspires credit unions, chapters, and leagues to create and participate in fundraising efforts with all matching funds going directly to their local Children's Miracle Network Hospital. To learn more and apply for matching funds, click here.