Co Op Atm Visual Control Upgrade Enhances Remote Maintenance Of Atms



RANCHO CUCAMONGA, Calif. (February 10, 2014) - CO-OP ATM Visual Control is being upgraded to include Remote Manager, enabling remote maintenance performed by CO-OP Financial Services on behalf of client ATMs. The upgrade is in addition to remote control of marketing and operational content, previously available with CO-OP ATM Visual Control.

"There are very few things more crucial to an outstanding member experience than what your member sees at the ATM," said Stan Hollen, President/CEO of CO-OP Financial Services. "The addition of Remote Manager to CO-OP ATM Visual Control not only enhances the member experience, but also helps give credit unions a comprehensive tool to help maximize uptime."

The new Remote Manager feature provides the ability to remotely:

  • Distribute customized screen branding and images that are part of the transactions themselves, and not just the introductory or concluding screens.
  • Troubleshoot ATMs with the remote uploading of event and error logs.
  • Acquire important ATM data such as application and operating system versions and configurations for all machines in the fleet.
  • Remote ATM rebooting.

"CO-OP ATM Visual Control is a wonderful tool to keep our credit union's message the same everywhere our members visit," said Kathy DeGroot, Marketing and Technology Specialist for Newaygo County Service Employees Credit Union, Fremont, Michigan. "When members visit the ATM, they see the same design and message they see in-branch and on our website. The online visual control site is easy to navigate, and the best part is having remote control of what members see at our ATMs."

Introduced in 2011, CO-OP ATM Visual Control provides multi-vendor device support to cost-effectively manage a credit union's ATM fleet with one Web-based application. Credit unions can remotely manage marketing messages and simplify operations by remotely uploading electronic journal entries and monitoring activities via easy-to-use dashboard reports.

CO-OP ATM Visual Control with Remote Manager is available standalone or may be ordered as an add-on to CO-OP ATM Managed Services, CO-OP Financial Services' comprehensive suite of services allowing credit unions to outsource the implementation and management of their ATMs.

CO-OP ATM Visual Control is powered by CO-OP business partner, TEKchand, LLC ( of Chicago, Ill.

For more information, visit

About CO-OP Financial Services

Based in Rancho Cucamonga, Calif., and founded in 1981, CO-OP Financial Services is the nation's largest credit union service organization in terms of number of credit unions, assets and members. The company helps credit unions thrive by providing products and services that make it more convenient for members to do business with them. With a motto of "Be There. Be More," CO-OP's products fall into three business lines, including "Locations," (ATM, shared branching and call center services); "Card Payments" (debit and credit processing) and "Mobile/Virtual" (mobile, online, check imaging, bill pay services). To learn more visit