Massive Change Versus Measured Change The Course For Credit Unions Argued At Think 13



RANCHO CUCAMONGA, Calif. (April 3, 2013) - CO-OP Financial Services has added "The Disruption Challenge" to the line-up of THINK 13 Conference events.

The Disruption Challenge pits two debating teams against each other to argue competing approaches to business change and risk. The first team, "Massive Changers," will make the case for swift, dramatic and significant change to credit unions. The opposing team, "Measured Changers," will argue that credit unions will succeed and ultimately thrive if change is implemented incrementally. The event is truly competitive - attendees will vote for the point of view they think carried the day.

"THINK 13 is focusing on change management in a business environment characterized by disruptive forces," said Stan Hollen, President/CEO of CO-OP Financial Services. "We have assembled two highly qualified teams of presenters, and a panel of experts, on massive and measured change. Both approaches are options credit unions should consider, and our design with this unique debate is to help credit unions determine the best way to navigate these disruptive times."

The debate will be held at the start of the Thursday, May 2, General Session. It will be facilitated by conference Master of Ceremonies Valerie Coleman Morris, a former business and finance correspondent for CNN; and moderated by Caroline Willard, Executive Vice President, Markets and Strategy, for CO-OP Financial Services. 

The two teams are:

Massive Changers

  • Patrick Basler, President, First Financial Credit Union.
  • Michael Bell, Attorney and Counselor, Howard & Howard.
  • Sarah Snell Cooke, Publisher/Editor-in-Chief, Credit Union Times.

Measured Changers

  • Frank Diekmann, Publisher, Credit Union Journal.
  • Jill Nowacki, Vice President, Development, MAPS Credit Union.
  • Sandra Scott, Vice President, Card Services and Product Management, Patelco Credit Union.

In addition to the two teams, the debate will feature a panel of experts. The two teams will ask questions of the panel to help support and illuminate their arguments. The panelists are:

  • Mollie Bell, Chief Engagement Officer, Filene Research Institute.
  • Chip Filson, Chairman, Callahan & Associates.
  • Susan Mitchell, CEO, Mitchell, Stankovic & Associates.
  • Dr. Brandi Stankovic, Partner, Mitchell, Stankovic & Associates.

THINK 13 is being held Mon., April 29-Thurs., May 2, 2013 at the Swissotel in Chicago. The $679 registration is open at Registrants may also select from a variety of charity activities ranging from $100-$150, with proceeds going to Children's Miracle Network Hospitals.

The group rate for hotel lodging expires on April 8, 2013. For more information on THINK 13 and to register immediately, visit

About CO-OP Financial Services

Based in Rancho Cucamonga, Calif., and founded in 1981, CO-OP Financial Services is the nation's largest credit union service organization in terms of number of credit unions, assets and members. The company specializes in helping credit unions thrive by providing products and services that make it more convenient for members to do business with them. With a motto of "Be There. Be More," CO-OP's products fall into three business lines, including "Locations," (ATM, shared branching and call center services); "Card Payments" (debit and credit processing) and "Mobile/ Virtual" (mobile, online, check imaging, bill pay services). To learn more visit