Based in Jacksonville, Ark., AFCU operates 14 branches and 32 ATMs, while serving more than 89,000 members worldwide. Diebold will provide a comprehensive program as a single services provider. In addition to traditional services such as first- and second-line maintenance, this industry-leading program encompasses single-point vendor management, Payment Card Industry (PCI) compliance services for 24/7 intrusion detection and operating system patching and management, along with ATM remote management services through OpteView Resolve to maximize availability.
"Managing operational services in-house places a strain on our internal resources and can take our personnel away from their core responsibilities," said Tino Jones, assistant vice president, AFCU. "With Diebold handling these services, our staff is able to focus on the most important aspect of their jobs, which is serving our members reliably and efficiently."
In partnership with CO-OP Financial Services (www.co-opfs.org), Diebold is providing transaction processing and is positioned to leverage shared branching (CO-OP NextGen ATM) at the ATM. This exclusive offering between Diebold and CO-OP allows the credit union to extend member services beyond the traditional branch hours for CO-OP Shared Branching members. Satisfying convenience demands for members, while creating operating efficiencies for the credit union.
To further enhance member experiences at the ATM, AFCU is using Diebold's Agilis Campaign Office solution to communicate and market to members and enhance their brand.
"Diebold provides AFCU with a single point of contact to help the credit union better manage risk and focus on its core competencies," said Mychal D. Kempt, vice president, North American operations, Diebold. "Our services will enable the credit union to provide better member experiences from the teller line to the self-service channel, while controlling operating costs."
About Arkansas Federal Credit Union
Arkansas Federal Credit Union started as Little Rock Air Force Base Federal Credit Union in March 1956 by seven airmen to serve base and civilian personnel and their families. Today, AFCU operates 14 service center locations, serves more than 89,000 members from more than 600 employer/association groups and holds assets in excess of $880 million. For more information, visit www.afcu.org.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs approximately 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio area, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's website at www.diebold.com or follow the company on Twitter: http://twitter.com/DieboldInc.