RANCHO CUCAMONGA, Calif., July 8, 2013 - CO-OP Financial Services is hosting a webinar on July 23 for credit unions seeking to stay ahead of changing consumer demands for branch services, featuring a roundtable discussion with shared branching, call center and branch automation experts.
"Credit union branch services are rapidly evolving to meet changing consumer behavior, particularly to meet demands for greater self-service for routine transactions, and at the same time devote more personal attention to complex member needs," said Stan Hollen, President/CEO, CO-OP Financial Services. "The need for transformation is critical as surveys continue to show branches are a key to retaining and attracting members, including younger people."
The "Branch Transformation Roundtable" webinar is scheduled for Noon Pacific time/3 p.m. Eastern time on Tuesday, July 23. Attendees will be given the opportunity to submit questions to the panelists as they register for the event.
The panelists include:
To register for the event, visit: www.co-opfs.org/branchtransformation.
A companion white paper to this webinar is already available for immediate download. Entitled "Transforming the Branch: Understanding the Self-Service Consumer Landscape," the paper examines best practices for maximizing branch efficiencies, introducing self-service and automated services and the changing roles of branch employees. The white paper, in addition to other resources, can be downloaded immediately at the same location: www.co-opfs.org/branchtransformation.
For more information, visit http://www.co-opfs.org/branchtransformation.
About CO-OP Financial Services
Based in Rancho Cucamonga, Calif., and founded in 1981, CO-OP Financial Services is the nation's largest credit union service organization in terms of number of credit unions, assets and members. The company helps credit unions thrive by providing products and services that make it more convenient for members to do business with them. With a motto of "Be There. Be More," CO-OP's products fall into three business lines, including "Locations," (ATM, shared branching and call center services); "Card Payments" (debit and credit processing) and "Mobile/Virtual" (mobile, online, check imaging, bill pay services). To learn more visit www.co-opfs.org.