Co Op Member Center Introduces Remote Underwriting Support

CO-OP Member Center Introduces Remote Underwriting Support


To position credit unions to capture every loan opportunity, CO-OP Member Center is now offering CO-OP ExpressLink, a cost-effective, efficient service through which credit unions can use the call center to underwrite Indirect loan applications after-hours and on weekends.

"Credit unions no longer need be confined by their office hours to approve loans from members who want a loan after business hours or over the weekend," said Mark Chatfield, Chief Operating Officer, CO-OP Member Center. "Using CO-OP ExpressLink, credit unions can have a lending officer ready to do business with their members after-hours, and approve Indirect loans they were missing in the past."

One of the first new Indirect connectivity platforms is with CU Direct Corporation, parent to the CUDL brand, so the two companies are partnering to offer CO-OP ExpressLink to all CUDL lending clients.

CO-OP ExpressLink works on both CU Direct's current CUDL Decision Manager and its new Lending 360 loan origination system (LOS), which also incorporates the CUDL Decision Manager decision engine. These systems include powerful customizable workflow engines, enabling CO-OP Member Center to work with its clients to structure a workflow that allows CO-OP Member Center credit analysts to underwrite a credit union's CUDL Indirect loans.

Available for immediate implementation, more details on CO-OP ExpressLink can be obtained via email at or call 1-800-782-9042, ext. 7140.

In addition to lending services, CO-OP Member Center offers a wide range of member and outbound calling service support. Based in Fort Worth, Texas, CO-OP Member Center is a wholly-owned subsidiary of CO-OP Financial Services.

About CO-OP Financial Services

Based in Rancho Cucamonga, Calif., CO-OP Financial Services is the industry leader in access and convenience products for credit unions. Nearing 30 years of credit union service, CO-OP connects credit union members to their accounts through network services, payment processing, e-commerce, shared branching and call center services. With a total of 3,000 credit union members, 30 million cardholders, 28,000 surcharge-free ATMs, 4,000 shared branch locations and two billion annual transactions, CO-OP Financial Services is the nation's largest credit union service organization, offering the tools, counsel and leadership to help credit unions prosper. To learn more, visit Follow CO-OP on Twitter at: and keep up with industry issues via the CO-OP Insight Vault blog at: