FAQs

Who is CO-OP?

CO-OP Financial Services is the industry leader in access and convenience products for credit unions. As a leading innovator in the credit union movement, and supporter of the credit union cause, CO-OP has helped credit unions be there for their members in more ways for 30 years.

A total of 3,500 member credit unions, 30 million cardholders, nearly 30,000 ATM locations, more than 5,600 shared branch locations and 160 million-plus monthly transactions make CO-OP Financial Services the nation's largest credit union service organization (CUSO).

Our suite of resources includes network services, payment processing, mobile/virtual, CO-OP Shared Branching and call center services to enable deeper member engagement and help credit unions prosper.

How do I get in touch with CO-OP?

We're always here to help you be there for your members.

For Sales and Product Info, call or email your SRM (Strategic Relationship Manager), or contact sales at 800.782.9042, option 2, or at sales@co-opfs.org.

For Product Support, our Client Services would be happy to help you at 800.782.9042, option 2 or at clientcare@coop.org.

For the ATM Signage Program and Miracle Match support, get in touch with Marketing at marketing@co-opfs.org

Credit union members: Please contact your credit union directly.

How is CO-OP structured?

CO-OP is made up of its member credit unions. We're born of credit unions. With benefits designed exclusively for credit unions. In everything we do, we stand side-by-side with credit unions to help them offer greater access, achieve new levels of convenience and build a stronger and more rewarding connection with their members.

CO-OP Financial Services Corporate Headquarters
9692 Haven Ave.
Rancho Cucamonga, California 91730

CO-OP Financial Services
Des Moines, IA

CO-OP Contact Center
Urbandale, IA

CO-OP Contact Center
4950 Amon Carter Boulevard
Fort Worth, Texas 79155

CO-OP eCom
1317 South Fountain Drive
Olathe, Kansas 68061

Everlink a CO-OP Company
65 Allstate Parkway, Suite 100
Markham ON L3R 9X1

Covera a CO-OP Company
P.O. Box 13539
Albany, NY 12212

CO-OP Financial Services
11313 USA Parkway, Ste. E 134
Fishers, Indiana 46037

CO-OP Financial Services
3655 Brookside Parkway, Suite 300
Alpharetta, GA 30022

How can I locate an ATM or Shared Branching location in the CO-OP network?

CO-OP offers many tools to find a CO-OP location including:

Website: https://co-opcreditunions.org/

iPhone app: for ATMs or Shared Branching

Android app: for ATMs or Shared Branching

Text locator: Text a street address or zip code or "City State" to 91989

Toll Free #: 1-888-SITE-CO-OP (888-748-3266)

How Does CO-OP Give Back?

CO-OP is proud to sponsor Miracle Match our philanthropic program benefiting Children's Miracle Network Hospitals. Through a matching program, Miracle Match energizes and inspires credit unions, chapters, and leagues to create and participate in fundraising efforts with all matching funds going directly to their local Children's Miracle Network Hospital. To learn more click here.