October

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register

Understanding the member journey is a critical part of optimizing for member satisfaction, retention and growth. CO-OP recently partnered with Mastercard Advisors for a study analyzing individual member journeys across 1,200 survey respondents. The research netted valuable insights on how members interact with their credit union, what they value, what they don't. Join CO-OP and Mastercard Advisors on Tuesday, October 23rd at 11:00 am PST for a closer look at the results of our member journey research and how you can leverage it at your credit union to drive a more positive member experience. What You'll Learn: -Which member journeys go well--and which do not -The impact of a positive journey on member trust, loyalty and future intent to do business with you -The biggest causes of anxiety, and how to fix them -What you can do to most effectively improve satisfaction BONUS: All webinar attendees will receive an advance copy of our latest whitepaper: "Mapping the Member Journey". It provides a summary of key results from the Member Journey Research and a deeper dive into the credit and debit card journey.

Register
October

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register

Understanding the member journey is a critical part of optimizing for member satisfaction, retention and growth. CO-OP recently partnered with Mastercard Advisors for a study analyzing individual member journeys across 1,200 survey respondents. The research netted valuable insights on how members interact with their credit union, what they value, what they don't. Join CO-OP and Mastercard Advisors on Tuesday, October 23rd at 11:00 am PST for a closer look at the results of our member journey research and how you can leverage it at your credit union to drive a more positive member experience. What You'll Learn: -Which member journeys go well--and which do not -The impact of a positive journey on member trust, loyalty and future intent to do business with you -The biggest causes of anxiety, and how to fix them -What you can do to most effectively improve satisfaction BONUS: All webinar attendees will receive an advance copy of our latest whitepaper: "Mapping the Member Journey". It provides a summary of key results from the Member Journey Research and a deeper dive into the credit and debit card journey.

Register
October

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register

Understanding the member journey is a critical part of optimizing for member satisfaction, retention and growth. CO-OP recently partnered with Mastercard Advisors for a study analyzing individual member journeys across 1,200 survey respondents. The research netted valuable insights on how members interact with their credit union, what they value, what they don't. Join CO-OP and Mastercard Advisors on Tuesday, October 23rd at 11:00 am PST for a closer look at the results of our member journey research and how you can leverage it at your credit union to drive a more positive member experience. What You'll Learn: -Which member journeys go well--and which do not -The impact of a positive journey on member trust, loyalty and future intent to do business with you -The biggest causes of anxiety, and how to fix them -What you can do to most effectively improve satisfaction BONUS: All webinar attendees will receive an advance copy of our latest whitepaper: "Mapping the Member Journey". It provides a summary of key results from the Member Journey Research and a deeper dive into the credit and debit card journey.

Register
October

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register

Understanding the member journey is a critical part of optimizing for member satisfaction, retention and growth. CO-OP recently partnered with Mastercard Advisors for a study analyzing individual member journeys across 1,200 survey respondents. The research netted valuable insights on how members interact with their credit union, what they value, what they don't. Join CO-OP and Mastercard Advisors on Tuesday, October 23rd at 11:00 am PST for a closer look at the results of our member journey research and how you can leverage it at your credit union to drive a more positive member experience. What You'll Learn: -Which member journeys go well--and which do not -The impact of a positive journey on member trust, loyalty and future intent to do business with you -The biggest causes of anxiety, and how to fix them -What you can do to most effectively improve satisfaction BONUS: All webinar attendees will receive an advance copy of our latest whitepaper: "Mapping the Member Journey". It provides a summary of key results from the Member Journey Research and a deeper dive into the credit and debit card journey.

Register
November

You are invited to attend The State of Debit, a live CO-OP webinar reviewing Mercator Advisory Group’s 2018 debit industry benchmark study. Hosted by Dr. Kathy Snider, SVP, Debit/Prepaid Shared Branch Product, CO-OP and Sarah Grotta, Director, Debit and Alternative Products Advisory Services for Mercator Advisory Group, this interactive presentation will discuss these and other industry dynamics in-depth: -Trends in card usage, issuance and management -How cohorts are navigating current technological challenges -Best practices for vendor management -The changing face of fraud and how credit unions are addressing it -Pragmatic approaches to debit card portfolio management About the Study Commissioned by Mastercard and CO-OP Financial Services, Mercator’s study, “Optimizing Debit Cards for Cardholder and Credit Union Success,” is based on information and insights gathered from more than 240 industry executives, representing credit unions of various asset sizes and geographic regions nationwide. BONUS: All webinar attendees will receive an advance copy of the Mercator report: “Optimizing Debit Cards for Cardholder and Credit Union Success: A U.S. Credit Union Debit Card Benchmark Study”-- packed with information and insights on debit strategies that work, areas of opportunity for credit unions, and how the industry is quickly evolving.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
November

You are invited to attend The State of Debit, a live CO-OP webinar reviewing Mercator Advisory Group’s 2018 debit industry benchmark study. Hosted by Dr. Kathy Snider, SVP, Debit/Prepaid Shared Branch Product, CO-OP and Sarah Grotta, Director, Debit and Alternative Products Advisory Services for Mercator Advisory Group, this interactive presentation will discuss these and other industry dynamics in-depth: -Trends in card usage, issuance and management -How cohorts are navigating current technological challenges -Best practices for vendor management -The changing face of fraud and how credit unions are addressing it -Pragmatic approaches to debit card portfolio management About the Study Commissioned by Mastercard and CO-OP Financial Services, Mercator’s study, “Optimizing Debit Cards for Cardholder and Credit Union Success,” is based on information and insights gathered from more than 240 industry executives, representing credit unions of various asset sizes and geographic regions nationwide. BONUS: All webinar attendees will receive an advance copy of the Mercator report: “Optimizing Debit Cards for Cardholder and Credit Union Success: A U.S. Credit Union Debit Card Benchmark Study”-- packed with information and insights on debit strategies that work, areas of opportunity for credit unions, and how the industry is quickly evolving.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
November

You are invited to attend The State of Debit, a live CO-OP webinar reviewing Mercator Advisory Group’s 2018 debit industry benchmark study. Hosted by Dr. Kathy Snider, SVP, Debit/Prepaid Shared Branch Product, CO-OP and Sarah Grotta, Director, Debit and Alternative Products Advisory Services for Mercator Advisory Group, this interactive presentation will discuss these and other industry dynamics in-depth: -Trends in card usage, issuance and management -How cohorts are navigating current technological challenges -Best practices for vendor management -The changing face of fraud and how credit unions are addressing it -Pragmatic approaches to debit card portfolio management About the Study Commissioned by Mastercard and CO-OP Financial Services, Mercator’s study, “Optimizing Debit Cards for Cardholder and Credit Union Success,” is based on information and insights gathered from more than 240 industry executives, representing credit unions of various asset sizes and geographic regions nationwide. BONUS: All webinar attendees will receive an advance copy of the Mercator report: “Optimizing Debit Cards for Cardholder and Credit Union Success: A U.S. Credit Union Debit Card Benchmark Study”-- packed with information and insights on debit strategies that work, areas of opportunity for credit unions, and how the industry is quickly evolving.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
November

You are invited to attend The State of Debit, a live CO-OP webinar reviewing Mercator Advisory Group’s 2018 debit industry benchmark study. Hosted by Dr. Kathy Snider, SVP, Debit/Prepaid Shared Branch Product, CO-OP and Sarah Grotta, Director, Debit and Alternative Products Advisory Services for Mercator Advisory Group, this interactive presentation will discuss these and other industry dynamics in-depth: -Trends in card usage, issuance and management -How cohorts are navigating current technological challenges -Best practices for vendor management -The changing face of fraud and how credit unions are addressing it -Pragmatic approaches to debit card portfolio management About the Study Commissioned by Mastercard and CO-OP Financial Services, Mercator’s study, “Optimizing Debit Cards for Cardholder and Credit Union Success,” is based on information and insights gathered from more than 240 industry executives, representing credit unions of various asset sizes and geographic regions nationwide. BONUS: All webinar attendees will receive an advance copy of the Mercator report: “Optimizing Debit Cards for Cardholder and Credit Union Success: A U.S. Credit Union Debit Card Benchmark Study”-- packed with information and insights on debit strategies that work, areas of opportunity for credit unions, and how the industry is quickly evolving.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
December

Join us on Wednesday, December 5 to learn about the latest developments in the Shared Branch network and how we can help your credit union create and maintain a seamless, integrated member experience. We'll bring you real-life examples from CO-OP Shared Branch credit unions that show how COOPER is stopping fraud in its tracks and speeding the resolution process, too. Plus, we’ll give you a preview of upcoming product releases including COOPER Fraud Score, which uses machine learning to create a scoring model with thresholds. If there are any red flags based on the score, further authentication will be required.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
December

Join us on Wednesday, December 5 to learn about the latest developments in the Shared Branch network and how we can help your credit union create and maintain a seamless, integrated member experience. We'll bring you real-life examples from CO-OP Shared Branch credit unions that show how COOPER is stopping fraud in its tracks and speeding the resolution process, too. Plus, we’ll give you a preview of upcoming product releases including COOPER Fraud Score, which uses machine learning to create a scoring model with thresholds. If there are any red flags based on the score, further authentication will be required.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
December

Join us on Wednesday, December 5 to learn about the latest developments in the Shared Branch network and how we can help your credit union create and maintain a seamless, integrated member experience. We'll bring you real-life examples from CO-OP Shared Branch credit unions that show how COOPER is stopping fraud in its tracks and speeding the resolution process, too. Plus, we’ll give you a preview of upcoming product releases including COOPER Fraud Score, which uses machine learning to create a scoring model with thresholds. If there are any red flags based on the score, further authentication will be required.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
December

Join us on Wednesday, December 5 to learn about the latest developments in the Shared Branch network and how we can help your credit union create and maintain a seamless, integrated member experience. We'll bring you real-life examples from CO-OP Shared Branch credit unions that show how COOPER is stopping fraud in its tracks and speeding the resolution process, too. Plus, we’ll give you a preview of upcoming product releases including COOPER Fraud Score, which uses machine learning to create a scoring model with thresholds. If there are any red flags based on the score, further authentication will be required.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register