October

Intended Audience

This session is recommended for credit union employees in a Card Services and/or Information Technology department. Specifically, those responsible for card ordering and maintaining cardholder data.

Recommended Prerequisites

NONE

Cardholder Maintenance allows credit unions to maintain accurate cardholder data and manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data.

Session Overview

Information covered during the Online Cardholder Maintenance training session includes: Adding New Cardholders and Accounts, Restricting Cards and/or Account Access, and Maintaining Existing Cards.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services credit unions who are participating in the CO-OP Mobile program. The training session specifically targets back office staff members responsible for managing member enrollment and approving RDC images.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CO-OP Mobile offers a full-featured mobile solution for both iPhone and Android, fully customizable with your credit union branding. With more standard and optional features, the new, improved CO-OP Mobile keeps you as close as your members' smartphones, making your credit union the preferred financial institution for members on the go. This training session will cover the back office Client Portal applications CIMple Access and EZAdmin for CO-OP My Deposit Mobile.

Session Overview

This training session will cover the back office Client Portal applications CIMple Access and EZAdmin . These tools provide web‑based back office functions that make it easy to efficiently monitor and manage users. CIMple Access allows users to manage services including account access, member lockout, enrollment troubleshooting, and run reports. EZAdmin is used to proof RDC imaged checks and include them in the cash letter to your item processor.

Register

CO-OP Navigate: Your Roadmap for Growth, a new webinar series designed to help you tap into CO-OP innovation on every front.

Session Overview

During our first Navigate webinar, you’ll hear from CO-OP thought leaders on these important topics: -How our digital ecosystem is transforming – and what this means to credit unions and members -What members expect at the ATM – and how CO-OP is improving the self-service experience -Why a digital-first strategy is critical, and how we can help -How payments are advancing – and why top of phone today is top of wallet -How MyCO-OP, our new client portal, will provide seamless and secure access to CO-OP's ecosystem

Register

Intended Audience

This session is recommended for employees who are responsible for balancing cardholder activity, institution activity, terminal activity and/or daily settlement.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

The CO-OP Settlement training session will provide guidelines for Cardholder, and Institution settlement. During this session, attendees will gain a better understanding of items that settle to their credit union, as well as learn quick tips on finding “Out-of-Balance” conditions. Also available in the training documentation are resources on balancing terminals.

Session Overview

The first part of the webinar will provide you with an understanding of Settlement including daily and end of month. Please note - this information is not intended to replace your credit union's balancing procedures. However, this session will provide general guidelines for Cardholder, Institution, and Terminal balancing.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department. Specifically those individuals who deal with card issuance, transaction research, dispute resolution and settlement of cardholder activity.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewing: Cardholder Activity, Adjustment Activity, Card Activation/PIN Changes, CO-OP Daily Settlement, Batch File Results, and After-Hours Hotcarding Activity.

Session Overview

Reports covered during the Daily Cardholder Reports training session include: Daily Totals Recap, Cardholder Activity, Issuer Adjustment for Interchange, Cardholder Deposit Activity, Cardholder Suspect Activity, AP Maintenance Report by PAN, APBatch2, Card Activation/Pin Change, and Daily Hot Card Activity.

Register

Get an exclusive glimpse into the THINK 18 experience in this live 30-minute webinar. We’ll highlight this year’s theme – the Race to Excellence – and preview a little of what we have in store this year.

Register
October

Intended Audience

This session is recommended for credit union employees in a Card Services and/or Information Technology department. Specifically, those responsible for card ordering and maintaining cardholder data.

Recommended Prerequisites

NONE

Cardholder Maintenance allows credit unions to maintain accurate cardholder data and manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data.

Session Overview

Information covered during the Online Cardholder Maintenance training session includes: Adding New Cardholders and Accounts, Restricting Cards and/or Account Access, and Maintaining Existing Cards.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services credit unions who are participating in the CO-OP Mobile program. The training session specifically targets back office staff members responsible for managing member enrollment and approving RDC images.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CO-OP Mobile offers a full-featured mobile solution for both iPhone and Android, fully customizable with your credit union branding. With more standard and optional features, the new, improved CO-OP Mobile keeps you as close as your members' smartphones, making your credit union the preferred financial institution for members on the go. This training session will cover the back office Client Portal applications CIMple Access and EZAdmin for CO-OP My Deposit Mobile.

Session Overview

This training session will cover the back office Client Portal applications CIMple Access and EZAdmin . These tools provide web‑based back office functions that make it easy to efficiently monitor and manage users. CIMple Access allows users to manage services including account access, member lockout, enrollment troubleshooting, and run reports. EZAdmin is used to proof RDC imaged checks and include them in the cash letter to your item processor.

Register

CO-OP Navigate: Your Roadmap for Growth, a new webinar series designed to help you tap into CO-OP innovation on every front.

Session Overview

During our first Navigate webinar, you’ll hear from CO-OP thought leaders on these important topics: -How our digital ecosystem is transforming – and what this means to credit unions and members -What members expect at the ATM – and how CO-OP is improving the self-service experience -Why a digital-first strategy is critical, and how we can help -How payments are advancing – and why top of phone today is top of wallet -How MyCO-OP, our new client portal, will provide seamless and secure access to CO-OP's ecosystem

Register

Intended Audience

This session is recommended for employees who are responsible for balancing cardholder activity, institution activity, terminal activity and/or daily settlement.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

The CO-OP Settlement training session will provide guidelines for Cardholder, and Institution settlement. During this session, attendees will gain a better understanding of items that settle to their credit union, as well as learn quick tips on finding “Out-of-Balance” conditions. Also available in the training documentation are resources on balancing terminals.

Session Overview

The first part of the webinar will provide you with an understanding of Settlement including daily and end of month. Please note - this information is not intended to replace your credit union's balancing procedures. However, this session will provide general guidelines for Cardholder, Institution, and Terminal balancing.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department. Specifically those individuals who deal with card issuance, transaction research, dispute resolution and settlement of cardholder activity.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewing: Cardholder Activity, Adjustment Activity, Card Activation/PIN Changes, CO-OP Daily Settlement, Batch File Results, and After-Hours Hotcarding Activity.

Session Overview

Reports covered during the Daily Cardholder Reports training session include: Daily Totals Recap, Cardholder Activity, Issuer Adjustment for Interchange, Cardholder Deposit Activity, Cardholder Suspect Activity, AP Maintenance Report by PAN, APBatch2, Card Activation/Pin Change, and Daily Hot Card Activity.

Register

Get an exclusive glimpse into the THINK 18 experience in this live 30-minute webinar. We’ll highlight this year’s theme – the Race to Excellence – and preview a little of what we have in store this year.

Register
October

Intended Audience

This session is recommended for credit union employees in a Card Services and/or Information Technology department. Specifically, those responsible for card ordering and maintaining cardholder data.

Recommended Prerequisites

NONE

Cardholder Maintenance allows credit unions to maintain accurate cardholder data and manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data.

Session Overview

Information covered during the Online Cardholder Maintenance training session includes: Adding New Cardholders and Accounts, Restricting Cards and/or Account Access, and Maintaining Existing Cards.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services credit unions who are participating in the CO-OP Mobile program. The training session specifically targets back office staff members responsible for managing member enrollment and approving RDC images.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CO-OP Mobile offers a full-featured mobile solution for both iPhone and Android, fully customizable with your credit union branding. With more standard and optional features, the new, improved CO-OP Mobile keeps you as close as your members' smartphones, making your credit union the preferred financial institution for members on the go. This training session will cover the back office Client Portal applications CIMple Access and EZAdmin for CO-OP My Deposit Mobile.

Session Overview

This training session will cover the back office Client Portal applications CIMple Access and EZAdmin . These tools provide web‑based back office functions that make it easy to efficiently monitor and manage users. CIMple Access allows users to manage services including account access, member lockout, enrollment troubleshooting, and run reports. EZAdmin is used to proof RDC imaged checks and include them in the cash letter to your item processor.

Register

CO-OP Navigate: Your Roadmap for Growth, a new webinar series designed to help you tap into CO-OP innovation on every front.

Session Overview

During our first Navigate webinar, you’ll hear from CO-OP thought leaders on these important topics: -How our digital ecosystem is transforming – and what this means to credit unions and members -What members expect at the ATM – and how CO-OP is improving the self-service experience -Why a digital-first strategy is critical, and how we can help -How payments are advancing – and why top of phone today is top of wallet -How MyCO-OP, our new client portal, will provide seamless and secure access to CO-OP's ecosystem

Register

Intended Audience

This session is recommended for employees who are responsible for balancing cardholder activity, institution activity, terminal activity and/or daily settlement.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

The CO-OP Settlement training session will provide guidelines for Cardholder, and Institution settlement. During this session, attendees will gain a better understanding of items that settle to their credit union, as well as learn quick tips on finding “Out-of-Balance” conditions. Also available in the training documentation are resources on balancing terminals.

Session Overview

The first part of the webinar will provide you with an understanding of Settlement including daily and end of month. Please note - this information is not intended to replace your credit union's balancing procedures. However, this session will provide general guidelines for Cardholder, Institution, and Terminal balancing.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department. Specifically those individuals who deal with card issuance, transaction research, dispute resolution and settlement of cardholder activity.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewing: Cardholder Activity, Adjustment Activity, Card Activation/PIN Changes, CO-OP Daily Settlement, Batch File Results, and After-Hours Hotcarding Activity.

Session Overview

Reports covered during the Daily Cardholder Reports training session include: Daily Totals Recap, Cardholder Activity, Issuer Adjustment for Interchange, Cardholder Deposit Activity, Cardholder Suspect Activity, AP Maintenance Report by PAN, APBatch2, Card Activation/Pin Change, and Daily Hot Card Activity.

Register

Get an exclusive glimpse into the THINK 18 experience in this live 30-minute webinar. We’ll highlight this year’s theme – the Race to Excellence – and preview a little of what we have in store this year.

Register
October

Intended Audience

This session is recommended for credit union employees in a Card Services and/or Information Technology department. Specifically, those responsible for card ordering and maintaining cardholder data.

Recommended Prerequisites

NONE

Cardholder Maintenance allows credit unions to maintain accurate cardholder data and manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data.

Session Overview

Information covered during the Online Cardholder Maintenance training session includes: Adding New Cardholders and Accounts, Restricting Cards and/or Account Access, and Maintaining Existing Cards.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services credit unions who are participating in the CO-OP Mobile program. The training session specifically targets back office staff members responsible for managing member enrollment and approving RDC images.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CO-OP Mobile offers a full-featured mobile solution for both iPhone and Android, fully customizable with your credit union branding. With more standard and optional features, the new, improved CO-OP Mobile keeps you as close as your members' smartphones, making your credit union the preferred financial institution for members on the go. This training session will cover the back office Client Portal applications CIMple Access and EZAdmin for CO-OP My Deposit Mobile.

Session Overview

This training session will cover the back office Client Portal applications CIMple Access and EZAdmin . These tools provide web‑based back office functions that make it easy to efficiently monitor and manage users. CIMple Access allows users to manage services including account access, member lockout, enrollment troubleshooting, and run reports. EZAdmin is used to proof RDC imaged checks and include them in the cash letter to your item processor.

Register

CO-OP Navigate: Your Roadmap for Growth, a new webinar series designed to help you tap into CO-OP innovation on every front.

Session Overview

During our first Navigate webinar, you’ll hear from CO-OP thought leaders on these important topics: -How our digital ecosystem is transforming – and what this means to credit unions and members -What members expect at the ATM – and how CO-OP is improving the self-service experience -Why a digital-first strategy is critical, and how we can help -How payments are advancing – and why top of phone today is top of wallet -How MyCO-OP, our new client portal, will provide seamless and secure access to CO-OP's ecosystem

Register

Intended Audience

This session is recommended for employees who are responsible for balancing cardholder activity, institution activity, terminal activity and/or daily settlement.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

The CO-OP Settlement training session will provide guidelines for Cardholder, and Institution settlement. During this session, attendees will gain a better understanding of items that settle to their credit union, as well as learn quick tips on finding “Out-of-Balance” conditions. Also available in the training documentation are resources on balancing terminals.

Session Overview

The first part of the webinar will provide you with an understanding of Settlement including daily and end of month. Please note - this information is not intended to replace your credit union's balancing procedures. However, this session will provide general guidelines for Cardholder, Institution, and Terminal balancing.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department. Specifically those individuals who deal with card issuance, transaction research, dispute resolution and settlement of cardholder activity.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewing: Cardholder Activity, Adjustment Activity, Card Activation/PIN Changes, CO-OP Daily Settlement, Batch File Results, and After-Hours Hotcarding Activity.

Session Overview

Reports covered during the Daily Cardholder Reports training session include: Daily Totals Recap, Cardholder Activity, Issuer Adjustment for Interchange, Cardholder Deposit Activity, Cardholder Suspect Activity, AP Maintenance Report by PAN, APBatch2, Card Activation/Pin Change, and Daily Hot Card Activity.

Register

Get an exclusive glimpse into the THINK 18 experience in this live 30-minute webinar. We’ll highlight this year’s theme – the Race to Excellence – and preview a little of what we have in store this year.

Register
November

Intended Audience

Credit union executives who are working on digital transformation within their organizations – whether from the C-Suite or IT, marketing or operations – will find plenty to learn about and contribute.

Join us on our journey of digital transformation. In this series of live regional events, CO-OP shares strategies and tools to help credit unions meet the challenges of the digital age – and grow. We’ll explore some of the critical technology that will help you deliver a seamless, secure member experience to keep your credit union agile in a fast-changing environment. Hear from President/CEO Todd Clark, tell us about your experiences and insights, and learn more about CO-OP’s vision for your success. Digital transformation tops everyone’s agenda in 2017. Let’s begin the journey together.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services credit unions who are participating in the CO-OP Mobile program. The training session specifically targets back office staff members responsible for managing member enrollment and approving RDC images.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CO-OP Mobile offers a full-featured mobile solution for both iPhone and Android, fully customizable with your credit union branding. With more standard and optional features, the new, improved CO-OP Mobile keeps you as close as your members' smartphones, making your credit union the preferred financial institution for members on the go. This training session will cover the back office Client Portal applications CIMple Access and EZAdmin for CO-OP My Deposit Mobile.

Session Overview

This training session will cover the back office Client Portal applications CIMple Access and EZAdmin . These tools provide web‑based back office functions that make it easy to efficiently monitor and manage users. CIMple Access allows users to manage services including account access, member lockout, enrollment troubleshooting, and run reports. EZAdmin is used to proof RDC imaged checks and include them in the cash letter to your item processor.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services and/or Information Technology department. Specifically, those responsible for card ordering and maintaining cardholder data.

Recommended Prerequisites

NONE

Cardholder Maintenance allows credit unions to maintain accurate cardholder data and manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data.

Session Overview

Information covered during the Online Cardholder Maintenance training session includes: Adding New Cardholders and Accounts, Restricting Cards and/or Account Access, and Maintaining Existing Cards.

Register

Intended Audience

This session is recommended for credit union employees who are responsible for statistical analysis of CO-OP EFT and/or ATM functionality and usage.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

EOM (End of Month) reports are used to provide a variety of information on institution, cardholder and terminal usage.

Session Overview

The reports covered during the End of Month webinar include: Institution Fee Summary by Bill Group, Institution Fee Settlement - Bill Group, Terminal Fee Summary, Terminal Fee Settlement, Terminal Service Detail, Cardholder Foreign Items Analysis, Terminal Foreign Items Analysis, and Processor Performance Evaluation.

Register

Intended Audience

This session is recommended for credit union employees in an ATM Services department. Specifically, those individuals who are contacts for ATM faults and those who deal with ATM cash replenishment.

Recommended Prerequisites

There is no recommended prerequisite for this session.

The Devices function in DataNavigator provides you with immediate access to information about the status of a single ATM or an entire ATM network. This functionality is intended to complement the Gasper Monitoring System.

Session Overview

Information covered during the DataNavigator Devices training session includes: Logging into DataNavigator, Obtaining Current Cash Totals, Looking up Current Device Status, and Performing a Device History Search. The Current Cash Totals section provides you with valuable information regarding the cash position of your ATMs. Current Cash Totals can decrease the amount of cash needed in an ATM by providing the ability to remotely monitor daily cash positions. It improves the productivity and profitability of your ATM program by helping you identify low cash positions early enough to replenish machines before an empty canister fault occurs - thus allowing more transactions, more interchange income, and ensuring your members always have access to their cash.

Register

Intended Audience

This session is intended for Credit Unions using Falcon Fraud Manager or those interested in Falcon Fraud Manager.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Falcon™ Fraud Manager is a neural network predictive software application, which detects card fraud quickly and accurately, minimizing member risk and protecting your credit union's debit card portfolio. Falcon supports transaction scoring and case management using detailed neural network models based on individual cardholder and debit card industry usage. Falcon™ Fraud Manager is an optional service that requires client installation.

Session Overview

The topics covered in this session include: Falcon Overview, Falcon Scoring Process, Cardmember Security and Falcon Case Management, Types of Blocks, Credit Union Responsibilities, Falcon Daily Reports, Falcon Best Practices Checklist, and Falcon Fraud Forum.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for research.

Recommended Prerequisites

There is no recommended prerequisite for this session.

DataNavigator simplifies the research, tracking, analyzing, and reporting of EFT transactions. Transaction Research gives users access to detailed information about each transaction their members are attempting in an “On-line Real-time” environment. Transaction Research also allows the user to identify where members are using their cards, what types of transactions most members are attempting, and who is approving or denying those transactions.

Session Overview

Information covered in DataNavigator Transaction Research includes: Logging into DataNavigator, Navigating in DataNavigator, Searching & Identifying Transaction Detail, Customizing Views and Grids, and Features, Preferences and Help.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Intended Audience

This class is intended for all member credit unions that outsource their MasterCard chargeback processing to CO-OP Financial Services.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Chargeback Processing includes information to gather a better understanding of chargeback rights and documentation requirements for cardholder disputes. Details provided in this session can be used to better understand the workflow of cardholder disputes and related reporting activity.

Session Overview

Information covered during the Dispute and Chargeback Processing and Settlement Training Session: Chargeback Terminology, Life Cycle of a Chargeback, Other Dispute Resolution Methods, Chargeback Processing Procedures, Forms for Chargeback Processing, and Reports for Chargeback Activity.

Register

Intended Audience

This class is intended for all member credit unions that outsource their Visa chargeback processing to CO-OP Financial Services.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Chargeback Processing includes information to gather a better understanding of chargeback rights and documentation requirements for cardholder disputes. Details provided in this session can be used to better understand the workflow cardholder disputes and related reporting activity.

Session Overview

Information covered during the Dispute and Chargeback Processing Training Session: Chargeback Terminology, Life Cycle of a Chargeback, Other Dispute Resolution Methods, Chargeback Processing Procedures, Forms for Chargeback Processing, and Reports for Chargeback Activity.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department. Specifically those individuals who deal with card issuance, transaction research, dispute resolution and settlement of cardholder activity.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewing: Cardholder Activity, Adjustment Activity, Card Activation/PIN Changes, CO-OP Daily Settlement, Batch File Results, and After-Hours Hotcarding Activity.

Session Overview

Reports covered during the Daily Cardholder Reports training session include: Daily Totals Recap, Cardholder Activity, Issuer Adjustment for Interchange, Cardholder Deposit Activity, Cardholder Suspect Activity, AP Maintenance Report by PAN, APBatch2, Card Activation/Pin Change, and Daily Hot Card Activity.

Register

Intended Audience

This session is recommended for employees who are responsible for balancing cardholder activity, institution activity, terminal activity and/or daily settlement.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

The CO-OP Settlement training session will provide guidelines for Cardholder, and Institution settlement. During this session, attendees will gain a better understanding of items that settle to their credit union, as well as learn quick tips on finding “Out-of-Balance” conditions. Also available in the training documentation are resources on balancing terminals.

Session Overview

The first part of the webinar will provide you with an understanding of Settlement including daily and end of month. Please note - this information is not intended to replace your credit union's balancing procedures. However, this session will provide general guidelines for Cardholder, Institution, and Terminal balancing.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for transaction research.

Recommended Prerequisites

None

The Transaction Troubleshooting Webinar is designed to provide Credit Union employees with the ability to research and review some of the most commonly denied transaction types.

Session Overview

Information covered during the Transaction Troubleshooting training session includes: Introduction to DataNavigator and Cardholder Maintenance, Things to look for in a Denied Transaction, Common Denied Transactions, Stand-in Processing and Denied Transactions, and Authorization Blocks and Denied Transactions.

Register

Intended Audience

This session is recommended for credit union employees responsible for ATM settlement, cash ordering, and balancing of terminals.

Recommended Prerequisites

Daily Cardholder Reports

Reports containing terminal information are generated on a daily basis. The information provided in these reports is used to assist in troubleshooting and tracing each transaction to a specific end point.

Session Overview

Reports covered during the Daily Terminal Reports training session include: Terminal Activity, Terminal Cash Balance, Acquirer Adjustment for Interchange, Terminal Deposit Activity, Terminal Suspect Activity, and Acquirer Surcharge Fee.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for processing deposits and ATM adjustments.

Recommended Prerequisites

There is no recommended prerequisite for this session.

During this webinar, we will walk through creating an adjustment for a PIN-Based transaction using the Transaction Research function in DataNavigator. We will also discuss the Cases function which can be used to process exception item requests, review existing exception items (cases) and process representments (adjusting an adjustment) for ATM/POS transactions.

Session Overview

Information covered during the DataNavigator PIN-Based Exception Processing training session includes: Logging into DataNavigator, Exception Item Overview, Processing a PIN-Based Adjustment or Chargeback, Case Search, and Exception Email Notifications & Summary Email Report.

Register
November

Intended Audience

Credit union executives who are working on digital transformation within their organizations – whether from the C-Suite or IT, marketing or operations – will find plenty to learn about and contribute.

Join us on our journey of digital transformation. In this series of live regional events, CO-OP shares strategies and tools to help credit unions meet the challenges of the digital age – and grow. We’ll explore some of the critical technology that will help you deliver a seamless, secure member experience to keep your credit union agile in a fast-changing environment. Hear from President/CEO Todd Clark, tell us about your experiences and insights, and learn more about CO-OP’s vision for your success. Digital transformation tops everyone’s agenda in 2017. Let’s begin the journey together.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services credit unions who are participating in the CO-OP Mobile program. The training session specifically targets back office staff members responsible for managing member enrollment and approving RDC images.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CO-OP Mobile offers a full-featured mobile solution for both iPhone and Android, fully customizable with your credit union branding. With more standard and optional features, the new, improved CO-OP Mobile keeps you as close as your members' smartphones, making your credit union the preferred financial institution for members on the go. This training session will cover the back office Client Portal applications CIMple Access and EZAdmin for CO-OP My Deposit Mobile.

Session Overview

This training session will cover the back office Client Portal applications CIMple Access and EZAdmin . These tools provide web‑based back office functions that make it easy to efficiently monitor and manage users. CIMple Access allows users to manage services including account access, member lockout, enrollment troubleshooting, and run reports. EZAdmin is used to proof RDC imaged checks and include them in the cash letter to your item processor.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services and/or Information Technology department. Specifically, those responsible for card ordering and maintaining cardholder data.

Recommended Prerequisites

NONE

Cardholder Maintenance allows credit unions to maintain accurate cardholder data and manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data.

Session Overview

Information covered during the Online Cardholder Maintenance training session includes: Adding New Cardholders and Accounts, Restricting Cards and/or Account Access, and Maintaining Existing Cards.

Register

Intended Audience

This session is recommended for credit union employees who are responsible for statistical analysis of CO-OP EFT and/or ATM functionality and usage.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

EOM (End of Month) reports are used to provide a variety of information on institution, cardholder and terminal usage.

Session Overview

The reports covered during the End of Month webinar include: Institution Fee Summary by Bill Group, Institution Fee Settlement - Bill Group, Terminal Fee Summary, Terminal Fee Settlement, Terminal Service Detail, Cardholder Foreign Items Analysis, Terminal Foreign Items Analysis, and Processor Performance Evaluation.

Register

Intended Audience

This session is recommended for credit union employees in an ATM Services department. Specifically, those individuals who are contacts for ATM faults and those who deal with ATM cash replenishment.

Recommended Prerequisites

There is no recommended prerequisite for this session.

The Devices function in DataNavigator provides you with immediate access to information about the status of a single ATM or an entire ATM network. This functionality is intended to complement the Gasper Monitoring System.

Session Overview

Information covered during the DataNavigator Devices training session includes: Logging into DataNavigator, Obtaining Current Cash Totals, Looking up Current Device Status, and Performing a Device History Search. The Current Cash Totals section provides you with valuable information regarding the cash position of your ATMs. Current Cash Totals can decrease the amount of cash needed in an ATM by providing the ability to remotely monitor daily cash positions. It improves the productivity and profitability of your ATM program by helping you identify low cash positions early enough to replenish machines before an empty canister fault occurs - thus allowing more transactions, more interchange income, and ensuring your members always have access to their cash.

Register

Intended Audience

This session is intended for Credit Unions using Falcon Fraud Manager or those interested in Falcon Fraud Manager.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Falcon™ Fraud Manager is a neural network predictive software application, which detects card fraud quickly and accurately, minimizing member risk and protecting your credit union's debit card portfolio. Falcon supports transaction scoring and case management using detailed neural network models based on individual cardholder and debit card industry usage. Falcon™ Fraud Manager is an optional service that requires client installation.

Session Overview

The topics covered in this session include: Falcon Overview, Falcon Scoring Process, Cardmember Security and Falcon Case Management, Types of Blocks, Credit Union Responsibilities, Falcon Daily Reports, Falcon Best Practices Checklist, and Falcon Fraud Forum.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for research.

Recommended Prerequisites

There is no recommended prerequisite for this session.

DataNavigator simplifies the research, tracking, analyzing, and reporting of EFT transactions. Transaction Research gives users access to detailed information about each transaction their members are attempting in an “On-line Real-time” environment. Transaction Research also allows the user to identify where members are using their cards, what types of transactions most members are attempting, and who is approving or denying those transactions.

Session Overview

Information covered in DataNavigator Transaction Research includes: Logging into DataNavigator, Navigating in DataNavigator, Searching & Identifying Transaction Detail, Customizing Views and Grids, and Features, Preferences and Help.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Intended Audience

This class is intended for all member credit unions that outsource their MasterCard chargeback processing to CO-OP Financial Services.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Chargeback Processing includes information to gather a better understanding of chargeback rights and documentation requirements for cardholder disputes. Details provided in this session can be used to better understand the workflow of cardholder disputes and related reporting activity.

Session Overview

Information covered during the Dispute and Chargeback Processing and Settlement Training Session: Chargeback Terminology, Life Cycle of a Chargeback, Other Dispute Resolution Methods, Chargeback Processing Procedures, Forms for Chargeback Processing, and Reports for Chargeback Activity.

Register

Intended Audience

This class is intended for all member credit unions that outsource their Visa chargeback processing to CO-OP Financial Services.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Chargeback Processing includes information to gather a better understanding of chargeback rights and documentation requirements for cardholder disputes. Details provided in this session can be used to better understand the workflow cardholder disputes and related reporting activity.

Session Overview

Information covered during the Dispute and Chargeback Processing Training Session: Chargeback Terminology, Life Cycle of a Chargeback, Other Dispute Resolution Methods, Chargeback Processing Procedures, Forms for Chargeback Processing, and Reports for Chargeback Activity.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department. Specifically those individuals who deal with card issuance, transaction research, dispute resolution and settlement of cardholder activity.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewing: Cardholder Activity, Adjustment Activity, Card Activation/PIN Changes, CO-OP Daily Settlement, Batch File Results, and After-Hours Hotcarding Activity.

Session Overview

Reports covered during the Daily Cardholder Reports training session include: Daily Totals Recap, Cardholder Activity, Issuer Adjustment for Interchange, Cardholder Deposit Activity, Cardholder Suspect Activity, AP Maintenance Report by PAN, APBatch2, Card Activation/Pin Change, and Daily Hot Card Activity.

Register

Intended Audience

This session is recommended for employees who are responsible for balancing cardholder activity, institution activity, terminal activity and/or daily settlement.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

The CO-OP Settlement training session will provide guidelines for Cardholder, and Institution settlement. During this session, attendees will gain a better understanding of items that settle to their credit union, as well as learn quick tips on finding “Out-of-Balance” conditions. Also available in the training documentation are resources on balancing terminals.

Session Overview

The first part of the webinar will provide you with an understanding of Settlement including daily and end of month. Please note - this information is not intended to replace your credit union's balancing procedures. However, this session will provide general guidelines for Cardholder, Institution, and Terminal balancing.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for transaction research.

Recommended Prerequisites

None

The Transaction Troubleshooting Webinar is designed to provide Credit Union employees with the ability to research and review some of the most commonly denied transaction types.

Session Overview

Information covered during the Transaction Troubleshooting training session includes: Introduction to DataNavigator and Cardholder Maintenance, Things to look for in a Denied Transaction, Common Denied Transactions, Stand-in Processing and Denied Transactions, and Authorization Blocks and Denied Transactions.

Register

Intended Audience

This session is recommended for credit union employees responsible for ATM settlement, cash ordering, and balancing of terminals.

Recommended Prerequisites

Daily Cardholder Reports

Reports containing terminal information are generated on a daily basis. The information provided in these reports is used to assist in troubleshooting and tracing each transaction to a specific end point.

Session Overview

Reports covered during the Daily Terminal Reports training session include: Terminal Activity, Terminal Cash Balance, Acquirer Adjustment for Interchange, Terminal Deposit Activity, Terminal Suspect Activity, and Acquirer Surcharge Fee.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for processing deposits and ATM adjustments.

Recommended Prerequisites

There is no recommended prerequisite for this session.

During this webinar, we will walk through creating an adjustment for a PIN-Based transaction using the Transaction Research function in DataNavigator. We will also discuss the Cases function which can be used to process exception item requests, review existing exception items (cases) and process representments (adjusting an adjustment) for ATM/POS transactions.

Session Overview

Information covered during the DataNavigator PIN-Based Exception Processing training session includes: Logging into DataNavigator, Exception Item Overview, Processing a PIN-Based Adjustment or Chargeback, Case Search, and Exception Email Notifications & Summary Email Report.

Register
November

Intended Audience

Credit union executives who are working on digital transformation within their organizations – whether from the C-Suite or IT, marketing or operations – will find plenty to learn about and contribute.

Join us on our journey of digital transformation. In this series of live regional events, CO-OP shares strategies and tools to help credit unions meet the challenges of the digital age – and grow. We’ll explore some of the critical technology that will help you deliver a seamless, secure member experience to keep your credit union agile in a fast-changing environment. Hear from President/CEO Todd Clark, tell us about your experiences and insights, and learn more about CO-OP’s vision for your success. Digital transformation tops everyone’s agenda in 2017. Let’s begin the journey together.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services credit unions who are participating in the CO-OP Mobile program. The training session specifically targets back office staff members responsible for managing member enrollment and approving RDC images.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CO-OP Mobile offers a full-featured mobile solution for both iPhone and Android, fully customizable with your credit union branding. With more standard and optional features, the new, improved CO-OP Mobile keeps you as close as your members' smartphones, making your credit union the preferred financial institution for members on the go. This training session will cover the back office Client Portal applications CIMple Access and EZAdmin for CO-OP My Deposit Mobile.

Session Overview

This training session will cover the back office Client Portal applications CIMple Access and EZAdmin . These tools provide web‑based back office functions that make it easy to efficiently monitor and manage users. CIMple Access allows users to manage services including account access, member lockout, enrollment troubleshooting, and run reports. EZAdmin is used to proof RDC imaged checks and include them in the cash letter to your item processor.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services and/or Information Technology department. Specifically, those responsible for card ordering and maintaining cardholder data.

Recommended Prerequisites

NONE

Cardholder Maintenance allows credit unions to maintain accurate cardholder data and manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data.

Session Overview

Information covered during the Online Cardholder Maintenance training session includes: Adding New Cardholders and Accounts, Restricting Cards and/or Account Access, and Maintaining Existing Cards.

Register

Intended Audience

This session is recommended for credit union employees who are responsible for statistical analysis of CO-OP EFT and/or ATM functionality and usage.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

EOM (End of Month) reports are used to provide a variety of information on institution, cardholder and terminal usage.

Session Overview

The reports covered during the End of Month webinar include: Institution Fee Summary by Bill Group, Institution Fee Settlement - Bill Group, Terminal Fee Summary, Terminal Fee Settlement, Terminal Service Detail, Cardholder Foreign Items Analysis, Terminal Foreign Items Analysis, and Processor Performance Evaluation.

Register

Intended Audience

This session is recommended for credit union employees in an ATM Services department. Specifically, those individuals who are contacts for ATM faults and those who deal with ATM cash replenishment.

Recommended Prerequisites

There is no recommended prerequisite for this session.

The Devices function in DataNavigator provides you with immediate access to information about the status of a single ATM or an entire ATM network. This functionality is intended to complement the Gasper Monitoring System.

Session Overview

Information covered during the DataNavigator Devices training session includes: Logging into DataNavigator, Obtaining Current Cash Totals, Looking up Current Device Status, and Performing a Device History Search. The Current Cash Totals section provides you with valuable information regarding the cash position of your ATMs. Current Cash Totals can decrease the amount of cash needed in an ATM by providing the ability to remotely monitor daily cash positions. It improves the productivity and profitability of your ATM program by helping you identify low cash positions early enough to replenish machines before an empty canister fault occurs - thus allowing more transactions, more interchange income, and ensuring your members always have access to their cash.

Register

Intended Audience

This session is intended for Credit Unions using Falcon Fraud Manager or those interested in Falcon Fraud Manager.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Falcon™ Fraud Manager is a neural network predictive software application, which detects card fraud quickly and accurately, minimizing member risk and protecting your credit union's debit card portfolio. Falcon supports transaction scoring and case management using detailed neural network models based on individual cardholder and debit card industry usage. Falcon™ Fraud Manager is an optional service that requires client installation.

Session Overview

The topics covered in this session include: Falcon Overview, Falcon Scoring Process, Cardmember Security and Falcon Case Management, Types of Blocks, Credit Union Responsibilities, Falcon Daily Reports, Falcon Best Practices Checklist, and Falcon Fraud Forum.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for research.

Recommended Prerequisites

There is no recommended prerequisite for this session.

DataNavigator simplifies the research, tracking, analyzing, and reporting of EFT transactions. Transaction Research gives users access to detailed information about each transaction their members are attempting in an “On-line Real-time” environment. Transaction Research also allows the user to identify where members are using their cards, what types of transactions most members are attempting, and who is approving or denying those transactions.

Session Overview

Information covered in DataNavigator Transaction Research includes: Logging into DataNavigator, Navigating in DataNavigator, Searching & Identifying Transaction Detail, Customizing Views and Grids, and Features, Preferences and Help.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

Register

Intended Audience

This class is intended for all member credit unions that outsource their MasterCard chargeback processing to CO-OP Financial Services.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Chargeback Processing includes information to gather a better understanding of chargeback rights and documentation requirements for cardholder disputes. Details provided in this session can be used to better understand the workflow of cardholder disputes and related reporting activity.

Session Overview

Information covered during the Dispute and Chargeback Processing and Settlement Training Session: Chargeback Terminology, Life Cycle of a Chargeback, Other Dispute Resolution Methods, Chargeback Processing Procedures, Forms for Chargeback Processing, and Reports for Chargeback Activity.

Register

Intended Audience

This class is intended for all member credit unions that outsource their Visa chargeback processing to CO-OP Financial Services.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Chargeback Processing includes information to gather a better understanding of chargeback rights and documentation requirements for cardholder disputes. Details provided in this session can be used to better understand the workflow cardholder disputes and related reporting activity.

Session Overview

Information covered during the Dispute and Chargeback Processing Training Session: Chargeback Terminology, Life Cycle of a Chargeback, Other Dispute Resolution Methods, Chargeback Processing Procedures, Forms for Chargeback Processing, and Reports for Chargeback Activity.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department. Specifically those individuals who deal with card issuance, transaction research, dispute resolution and settlement of cardholder activity.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewing: Cardholder Activity, Adjustment Activity, Card Activation/PIN Changes, CO-OP Daily Settlement, Batch File Results, and After-Hours Hotcarding Activity.

Session Overview

Reports covered during the Daily Cardholder Reports training session include: Daily Totals Recap, Cardholder Activity, Issuer Adjustment for Interchange, Cardholder Deposit Activity, Cardholder Suspect Activity, AP Maintenance Report by PAN, APBatch2, Card Activation/Pin Change, and Daily Hot Card Activity.

Register

Intended Audience

This session is recommended for employees who are responsible for balancing cardholder activity, institution activity, terminal activity and/or daily settlement.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

The CO-OP Settlement training session will provide guidelines for Cardholder, and Institution settlement. During this session, attendees will gain a better understanding of items that settle to their credit union, as well as learn quick tips on finding “Out-of-Balance” conditions. Also available in the training documentation are resources on balancing terminals.

Session Overview

The first part of the webinar will provide you with an understanding of Settlement including daily and end of month. Please note - this information is not intended to replace your credit union's balancing procedures. However, this session will provide general guidelines for Cardholder, Institution, and Terminal balancing.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for transaction research.

Recommended Prerequisites

None

The Transaction Troubleshooting Webinar is designed to provide Credit Union employees with the ability to research and review some of the most commonly denied transaction types.

Session Overview

Information covered during the Transaction Troubleshooting training session includes: Introduction to DataNavigator and Cardholder Maintenance, Things to look for in a Denied Transaction, Common Denied Transactions, Stand-in Processing and Denied Transactions, and Authorization Blocks and Denied Transactions.

Register

Intended Audience

This session is recommended for credit union employees responsible for ATM settlement, cash ordering, and balancing of terminals.

Recommended Prerequisites

Daily Cardholder Reports

Reports containing terminal information are generated on a daily basis. The information provided in these reports is used to assist in troubleshooting and tracing each transaction to a specific end point.

Session Overview

Reports covered during the Daily Terminal Reports training session include: Terminal Activity, Terminal Cash Balance, Acquirer Adjustment for Interchange, Terminal Deposit Activity, Terminal Suspect Activity, and Acquirer Surcharge Fee.

Register

Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for processing deposits and ATM adjustments.

Recommended Prerequisites

There is no recommended prerequisite for this session.

During this webinar, we will walk through creating an adjustment for a PIN-Based transaction using the Transaction Research function in DataNavigator. We will also discuss the Cases function which can be used to process exception item requests, review existing exception items (cases) and process representments (adjusting an adjustment) for ATM/POS transactions.

Session Overview

Information covered during the DataNavigator PIN-Based Exception Processing training session includes: Logging into DataNavigator, Exception Item Overview, Processing a PIN-Based Adjustment or Chargeback, Case Search, and Exception Email Notifications & Summary Email Report.

Register
November

Intended Audience

Credit union executives who are working on digital transformation within their organizations – whether from the C-Suite or IT, marketing or operations – will find plenty to learn about and contribute.

Join us on our journey of digital transformation. In this series of live regional events, CO-OP shares strategies and tools to help credit unions meet the challenges of the digital age – and grow. We’ll explore some of the critical technology that will help you deliver a seamless, secure member experience to keep your credit union agile in a fast-changing environment. Hear from President/CEO Todd Clark, tell us about your experiences and insights, and learn more about CO-OP’s vision for your success. Digital transformation tops everyone’s agenda in 2017. Let’s begin the journey together.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

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Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register

Intended Audience

This class is recommended for all CO-OP Financial Services credit unions who are participating in the CO-OP Mobile program. The training session specifically targets back office staff members responsible for managing member enrollment and approving RDC images.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CO-OP Mobile offers a full-featured mobile solution for both iPhone and Android, fully customizable with your credit union branding. With more standard and optional features, the new, improved CO-OP Mobile keeps you as close as your members' smartphones, making your credit union the preferred financial institution for members on the go. This training session will cover the back office Client Portal applications CIMple Access and EZAdmin for CO-OP My Deposit Mobile.

Session Overview

This training session will cover the back office Client Portal applications CIMple Access and EZAdmin . These tools provide web‑based back office functions that make it easy to efficiently monitor and manage users. CIMple Access allows users to manage services including account access, member lockout, enrollment troubleshooting, and run reports. EZAdmin is used to proof RDC imaged checks and include them in the cash letter to your item processor.

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Intended Audience

This session is recommended for credit union employees in a Card Services and/or Information Technology department. Specifically, those responsible for card ordering and maintaining cardholder data.

Recommended Prerequisites

NONE

Cardholder Maintenance allows credit unions to maintain accurate cardholder data and manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data.

Session Overview

Information covered during the Online Cardholder Maintenance training session includes: Adding New Cardholders and Accounts, Restricting Cards and/or Account Access, and Maintaining Existing Cards.

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Intended Audience

This session is recommended for credit union employees who are responsible for statistical analysis of CO-OP EFT and/or ATM functionality and usage.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

EOM (End of Month) reports are used to provide a variety of information on institution, cardholder and terminal usage.

Session Overview

The reports covered during the End of Month webinar include: Institution Fee Summary by Bill Group, Institution Fee Settlement - Bill Group, Terminal Fee Summary, Terminal Fee Settlement, Terminal Service Detail, Cardholder Foreign Items Analysis, Terminal Foreign Items Analysis, and Processor Performance Evaluation.

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Intended Audience

This session is recommended for credit union employees in an ATM Services department. Specifically, those individuals who are contacts for ATM faults and those who deal with ATM cash replenishment.

Recommended Prerequisites

There is no recommended prerequisite for this session.

The Devices function in DataNavigator provides you with immediate access to information about the status of a single ATM or an entire ATM network. This functionality is intended to complement the Gasper Monitoring System.

Session Overview

Information covered during the DataNavigator Devices training session includes: Logging into DataNavigator, Obtaining Current Cash Totals, Looking up Current Device Status, and Performing a Device History Search. The Current Cash Totals section provides you with valuable information regarding the cash position of your ATMs. Current Cash Totals can decrease the amount of cash needed in an ATM by providing the ability to remotely monitor daily cash positions. It improves the productivity and profitability of your ATM program by helping you identify low cash positions early enough to replenish machines before an empty canister fault occurs - thus allowing more transactions, more interchange income, and ensuring your members always have access to their cash.

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Intended Audience

This session is intended for Credit Unions using Falcon Fraud Manager or those interested in Falcon Fraud Manager.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Falcon™ Fraud Manager is a neural network predictive software application, which detects card fraud quickly and accurately, minimizing member risk and protecting your credit union's debit card portfolio. Falcon supports transaction scoring and case management using detailed neural network models based on individual cardholder and debit card industry usage. Falcon™ Fraud Manager is an optional service that requires client installation.

Session Overview

The topics covered in this session include: Falcon Overview, Falcon Scoring Process, Cardmember Security and Falcon Case Management, Types of Blocks, Credit Union Responsibilities, Falcon Daily Reports, Falcon Best Practices Checklist, and Falcon Fraud Forum.

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Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for research.

Recommended Prerequisites

There is no recommended prerequisite for this session.

DataNavigator simplifies the research, tracking, analyzing, and reporting of EFT transactions. Transaction Research gives users access to detailed information about each transaction their members are attempting in an “On-line Real-time” environment. Transaction Research also allows the user to identify where members are using their cards, what types of transactions most members are attempting, and who is approving or denying those transactions.

Session Overview

Information covered in DataNavigator Transaction Research includes: Logging into DataNavigator, Navigating in DataNavigator, Searching & Identifying Transaction Detail, Customizing Views and Grids, and Features, Preferences and Help.

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Intended Audience

This class is recommended for all CO-OP Financial Services Credit Unions who are participating in the CardNav program. The training session specifically targets front-line credit union employees with member contact.

Recommended Prerequisites

There is no recommended prerequisite for this session.

CardNav is a system of alerts and controls, integrated with CO-OP debit or credit card processing that allows your cardholders to uniquely control and protect their own cards. Using a mobile app, they can specify preferences that provide them with near-real-time alerts of certain activity, and cause denials of transactions that match criteria utilizing controls.

Session Overview

CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees use company cards, for parents wishing to monitor their children's spending and for anyone wanting to ensure their cards are being used how they want, where they want. CardNav by CO-OP also adds another layer of security for your members and their cards. It does so by allowing your Members to deactivate their cards in real-time when not in use, and set alerts that will let them know if a card is used in an unusual or unapproved manner based on controls the member has set in place. During this training we will provide you with a quick overview of the CardNav App. In addition, you will learn about the Management Console tool for CardNav, known as mConsole. mConsole is an application for credit union representatives to provide member support and perform analysis of CardNav member usage. The mConsole portion of this training will cover the following topics: An Introduction and Login Instructions, Navigation & Dashboard Overview, Customer Support Functions, Reports, FI Config View, and Troubleshooting Common Member Problems.

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Intended Audience

This class is intended for all member credit unions that outsource their MasterCard chargeback processing to CO-OP Financial Services.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Chargeback Processing includes information to gather a better understanding of chargeback rights and documentation requirements for cardholder disputes. Details provided in this session can be used to better understand the workflow of cardholder disputes and related reporting activity.

Session Overview

Information covered during the Dispute and Chargeback Processing and Settlement Training Session: Chargeback Terminology, Life Cycle of a Chargeback, Other Dispute Resolution Methods, Chargeback Processing Procedures, Forms for Chargeback Processing, and Reports for Chargeback Activity.

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Intended Audience

This class is intended for all member credit unions that outsource their Visa chargeback processing to CO-OP Financial Services.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Chargeback Processing includes information to gather a better understanding of chargeback rights and documentation requirements for cardholder disputes. Details provided in this session can be used to better understand the workflow cardholder disputes and related reporting activity.

Session Overview

Information covered during the Dispute and Chargeback Processing Training Session: Chargeback Terminology, Life Cycle of a Chargeback, Other Dispute Resolution Methods, Chargeback Processing Procedures, Forms for Chargeback Processing, and Reports for Chargeback Activity.

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Intended Audience

This session is recommended for credit union employees in a Card Services Department. Specifically those individuals who deal with card issuance, transaction research, dispute resolution and settlement of cardholder activity.

Recommended Prerequisites

There is no recommended prerequisite for this session.

Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewing: Cardholder Activity, Adjustment Activity, Card Activation/PIN Changes, CO-OP Daily Settlement, Batch File Results, and After-Hours Hotcarding Activity.

Session Overview

Reports covered during the Daily Cardholder Reports training session include: Daily Totals Recap, Cardholder Activity, Issuer Adjustment for Interchange, Cardholder Deposit Activity, Cardholder Suspect Activity, AP Maintenance Report by PAN, APBatch2, Card Activation/Pin Change, and Daily Hot Card Activity.

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Intended Audience

This session is recommended for employees who are responsible for balancing cardholder activity, institution activity, terminal activity and/or daily settlement.

Recommended Prerequisites

Daily Cardholder/Terminal Reports Webinars

The CO-OP Settlement training session will provide guidelines for Cardholder, and Institution settlement. During this session, attendees will gain a better understanding of items that settle to their credit union, as well as learn quick tips on finding “Out-of-Balance” conditions. Also available in the training documentation are resources on balancing terminals.

Session Overview

The first part of the webinar will provide you with an understanding of Settlement including daily and end of month. Please note - this information is not intended to replace your credit union's balancing procedures. However, this session will provide general guidelines for Cardholder, Institution, and Terminal balancing.

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Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for transaction research.

Recommended Prerequisites

None

The Transaction Troubleshooting Webinar is designed to provide Credit Union employees with the ability to research and review some of the most commonly denied transaction types.

Session Overview

Information covered during the Transaction Troubleshooting training session includes: Introduction to DataNavigator and Cardholder Maintenance, Things to look for in a Denied Transaction, Common Denied Transactions, Stand-in Processing and Denied Transactions, and Authorization Blocks and Denied Transactions.

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Intended Audience

This session is recommended for credit union employees responsible for ATM settlement, cash ordering, and balancing of terminals.

Recommended Prerequisites

Daily Cardholder Reports

Reports containing terminal information are generated on a daily basis. The information provided in these reports is used to assist in troubleshooting and tracing each transaction to a specific end point.

Session Overview

Reports covered during the Daily Terminal Reports training session include: Terminal Activity, Terminal Cash Balance, Acquirer Adjustment for Interchange, Terminal Deposit Activity, Terminal Suspect Activity, and Acquirer Surcharge Fee.

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Intended Audience

This session is recommended for credit union employees in a Card Services Department, as well as front line staff with member contact and those responsible for processing deposits and ATM adjustments.

Recommended Prerequisites

There is no recommended prerequisite for this session.

During this webinar, we will walk through creating an adjustment for a PIN-Based transaction using the Transaction Research function in DataNavigator. We will also discuss the Cases function which can be used to process exception item requests, review existing exception items (cases) and process representments (adjusting an adjustment) for ATM/POS transactions.

Session Overview

Information covered during the DataNavigator PIN-Based Exception Processing training session includes: Logging into DataNavigator, Exception Item Overview, Processing a PIN-Based Adjustment or Chargeback, Case Search, and Exception Email Notifications & Summary Email Report.

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December

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
December

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
December

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register
December

Recommended Prerequisites

None

When you’re trying to stay ahead of the fraud and risk game, there’s no such thing as being too informed. Which is why we created FraudBuzz, our monthly webinar series hosted by CO-OP’s own Fraud Specialist, John Buzzard. With over fifteen years’ experience working with financial institutions and law enforcement in fraud prevention, John is delighted to share his knowledge. Each month, John and industry guests will discuss a new topic around Security, Innovation and Fraud. During the series, you will: -Develop a whole new set of best practices. -Learn about the latest fraud and risk scenarios to watch out for. -Collaborate on a meaningful level with other like-minded credit unions. -Separate facts from fiction within the fraud landscape.

Register