Today we live in a world that functions 24/7. That means your
members have needs beyond your normal hours of operation.
Included with your CO-OP Shared Branching service is the Member
Contact Center. The Member Contact Center allows your members to
access the same set of transactions they can access from any shared
branching outlet (minus the cash and checks of course).
The Member Contact Center is a simple but powerful shared
service option that allows you to extend the hours of your credit
union on a per call/transaction basis with absolutely no minimums.
In fact, the transactions settle and bill within your current
shared branching processing so you don't even have extra steps in
your accounting or IT departments. And once you see how the product
works, you can always upgrade to a fully branded contact center
with member service and full-service lending support through
To give your members access, simply contact your shared
branching representative or email
SharedBranchingLeads@co-opfs.org and let them know
you would like to opt-in. Once you do your members will have access
to the Member Contact Center however you wish. You can publish the
number, 888-837-6500, you could add the number to your afterhours
call tree in your phone system, or you could add the number as an
overflow option when your call center is experiencing heavy
volumes. Whichever method you choose, your members will