That's what members and prospective members expect when choosing a primary financial institution. By combining the top three fundamental consumer access channels, CO-OP Locations gives your credit union the power to become the anywhere-anytime financial institution for consumers who place a high value on convenience. That means retaining and acquiring more members and leveling the playing field when it comes to competing with national and regional banks.
Offer your members more ATMs than any major bank or credit union network, the reach of the only national shared branching network with locations in all 50 states, and the peace of mind of 24/7 phone support for lending and member service. CO-OP provides options to work with your current infrastructure as well as complement your mobile and online solutions.
Elevations Credit Union wanted to continue its tradition of excellence by looking for ways to manage shared branching usage while providing enhanced banking services for its more than 103,000 members. The credit union turned to CO-OP and Diebold for the NextGen ATM by CO-OP solution to help solve for this.
When we discovered NextGen ATM by CO-OP, we knew we had found a way to leverage our technology investment to increase productivity and provide both our own members and shared branching members an enhanced self-service experience."
The ROI was immediate, not to mention the time saved both in our marketing and accounting departments"
With technology constantly moving forward, CO-OP teamed with ATM software provider TEKchand LLC to offer the highly versatile CO-OP Visual Control. Credit unions no longer must invest in new hardware or cumbersome software changes to keep their ATM messaging fresh.
Consumers choose credit unions for the personal touch and the value offered through better rates and lower fees. But, of course, members also place a high value on convenience. A credit union can expand convenience, enhance service offerings and deepen member relationships by participating in shared branching.
By leveraging the power, awareness and equity of the CO-OP brand logo - the most recognizable consumer credit union brand- we help consumers clearly identify the CO-OP service that fits their particular needs.
Retail is transforming member expectations. Find out how you can leverage retail trends and transform your credit union using omnichannel access and the latest branch and ATM innovations in this CO-OP webinar.
In my ideal in-branch self-service experience, I want to feel in control. I don't want to wait or to rely on anyone else."