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Products |
Core Risk Management |
Cardholder Protection* |
Dispute Processing & Fraud Recovery |
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For every PIN transaction, the PIN entered is validated against the PIN offset stored on the card's magnetic strip, preventing the use of a stolen card without the correct PIN. |
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As an added layer of security CO-OP validates these values encoded on the magnetic strip when the card is swiped. This prevents authorizations on "re-encoded" cards where the value and key are unknown. CVV is used by Visa, CVC by Mastercard, CVI for ATM cards. |
 CVV2/CVC2 Authentication
CVV2/CVC2 authentication provides merchants with additional safeguards against fraudulent online and telephone orders. This coding is indent-printed on the back of debit cards. Merchants generally require the cardholder to provide the code, ensuring that the customer placing the order possesses the card and that the card account is legitimate. |
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CVV2/CVC2 authentication provides merchants with additional safeguards against fraudulent online and telephone orders. This coding is indent-printed on the back of debit cards. Merchants generally require the cardholder to provide the code, ensuring that the customer placing the order possesses the card and that the card account is legitimate. |
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Cardholders frequently need to report a lost or stolen card during non-business hours.CO-OP's 24/7 Hot Card service is a low-cost alternative with a toll-free number that your members can call anytime, day or night. The hot carding service includes status messages to all regional and national networks. |
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Daily withdrawal limits can be established at a BIN level and are used in conjunction with the Negative file when the host is unavailable and CO-OP is responsible for stand-in authorization. |
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CO-OP supports Verified by Visa and MasterCard SecureCode to protect online shopping transactions. Participating merchants require cardholders to enter a password that the cardholder sets up through the credit union's website to validate online purchases. |
Falcon Fraud Manager™, the premier neural network predictive software application, detects more fraud, locates it faster, and drives positive action to dramatically reduce losses for both PIN and/or signature debit transactions. Read more... |
Even with the best protection in place, new criminal schemes can pop up without warning. To avert a large-scale emergency, you can quickly launch an authorization block for all transactions that meet specified criteria. Read more… |
CO OP Concierge works in conjunction with Falcon Fraud Manager and Authorization Block services to avoid unwanted fraud blocks. Members submit their travel plans and contact information to reduce the chance of having their cards blocked while they are away from home. Read more… |
Name matching protects cardholders from skimming and counterfeit card attacks by comparing the Track 1 names on incoming authorizations to names in the cardholder file on the CO-OP system. Mismatches cause the transaction to be declined. Read more... |
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RiskFinder is a neural network product offered by MasterCard that alerts a credit union to potentially fraudulent transactions by assigning them a risk score. |
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Accelerate detection of compromised ATM and debit cards as well as potentially fraudulent ATM deposit activity with CO-OP’s Alert Systems from Fair Isaac Corporation. Card Alert identifies fraudulent transactions, and Deposit Alert identifies fraudulent ATM deposit and withdrawal activity. |
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Check Management Solutions is an online, easy-to-use-resource that empowers credit unions with the forms, letters and information needed to prevent and resolve check losses. It provides comprehensive, user-friendly explanations of check issues critical tools required to prevent and if needed, resolve, check issue losses. It encompasses customer, cashier and teller check types and wrong doing, nonpayment and lost or stolen issues. Take a giant step forward toward educating staff, controlling losses and decreasing liability due to improperly handled checks. |
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The PIN is validated using the PIN offset stored in the cardholder file instead of the PIN encoded on Track 2. Validating the PINs in this manner enables PIN changes by cardholders if they suspect their PINs have become known or compromised. |
Allows your cardholders the convenience of choosing their own PINs without compromising security. CO-OP supports member PIN selection after the card is issued. The offset for the new PIN is stored on the cardholder file and validation is done using the most current offset instead of the one encoded on the card's magnectic strip.
PIN selection and changes can be completed using an ATM for on-us transactions, that is, the cardholder is at the credit union's ATM and the ATM is driven by CO-OP. If your credit union orders cards through CO-OP, PIN selection and changes can be completed using a Voice Response Unit (VRU). Cardholders are required to supply specific account information to ensure their identity |
The Address Verification Service (AVS) limits the risk associated with the growing number of transactions that take place without the card being present, as with telephone and internet purchases. AVS allows merchants to verify legitimate transactions by matching a correct billing address provided by the consumer to the address on the cardholder
account file. |
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With every transaction, ensure that the expiration date embossed or encoded on the card matches the expiration date on the cardholder file exactly. This flexible tool can be used for all debit transactions or for only signature or only PIN-based transactions. It is available for ATM cards as well. |
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When balances are provided with the cardholder file, the availability of funds can be checked against transaction requests. This offers a higher degree of insurance than authorizing based solely on limit parameters. |
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CO-OP authorization limits can be customized to allow your credit union to implement velocity limits and daily withdrawal limits for different card types and programs at the BIN level. These flexible controls can be imposed at the individual level as well. Authorization limits keep fraudulent "binge spending" to a minimum. |
Card Activation protects your cardholders from fraudulent use of non-received cards. Cards are shipped to members in an inactive status. Activation steps must be taken using information that is known to only the cardholder, such as performing a PIN transaction or calling a toll free number and providing personal cardholder data. Read more... |
Resolve billing issues with your cardholders and optimize recovery of fraudulent charges with Dispute Processing & Fraud Recovery —the third layer of protection in CO-OP’s three-tiered debit fraud protection system. This CO-OP solution eases the burden on your credit union and leverages our knowledge and resources. Read more... |
