Leverages the knowledge and resources of
CO-OP for handling disputes and chargebacks for signature debit transactions, ensuring adherence to stringent network regulations with the third layer of protection in CO-OP’s three-tiered debit fraud protection system. This CO-OP solution eases the burden on your credit union when handling billing disputes and recovering fraudulent charges.
Services include:

• Draft Copy Requests (Retrievals) service sends customer photocopies of transaction tickets or sales drafts through the system to the merchant according to network regulations.
• Chargeback Processing services include creating first chargebacks, issuing
  second chargebacks, resubmitting rejected items, and reporting any associated fraud to Visa and MasterCard as required to preserve chargeback rights.
• Compliance Filing Assistance and Support helps handle other, more
  complicated dispute resolution options such as arbitration and compliance filings.

CO-OP understands the complexities this highly regulated area and can handle the labor-intensive processing for you. Your credit union communicates with the cardholder and we do the rest.