Boost your members’ confidence while they’re traveling with CO-OP Concierge. This security solution enables credit unions to stay in touch with traveling members, which is critical should any suspicious card activity be noticed while they're away. Allow members to breathe easier knowing that their credit union has multiple contact options, their complete travel plans and can set up personalized blocking instructions to use should suspicious activity occur. And VIP cardholders can avoid unwanted fraud blocks through individualized levels of service.
With CO-OP Concierge, your credit union can:
Build cardholder assurance with the knowledge that their credit union has current travel and contact information.
Improve elite member convenience by allowing individualized blocking options.
Increase the quality of member service with prompt communication.
Comply with the industry best practice of allowing cardholders to report their travel plans and contact information.
CO-OP Concierge is used in conjunction with the Falcon Fraud Manager and Authorization Block services and lets you smooth out the bumps in the road
for traveling and VIP cardholders and comply with industry best practices-without impacting core systems.