There is no recommended prerequisite for this session.
CardNav by CO-OP lets members manage the use of their debit and
credit cards using a smartphone app. It's great for business
members whose employees use company cards, for parents wishing to
monitor their children's spending and for anyone wanting to ensure
their cards are being used how they want, where they want.
CardNav by CO-OP also adds another layer of security for your
members and their cards. It does so by allowing your Members to
deactivate their cards in real-time when not in use, and set alerts
that will let them know if a card is used in an unusual or
unapproved manner based on controls the member has set in
During this training we will provide you with a quick overview
of the CardNav App. In addition, you will learn about the
Management Console tool for CardNav, known as mConsole. mConsole is
an application for credit union representatives to provide member
support and perform analysis of CardNav member usage.
The mConsole portion of this training will cover the following
- An Introduction and Login Instructions
- Navigation & Dashboard Overview
- Customer Support Functions
- FI Config View
- Troubleshooting Common Member Problems
This class is recommended for all CO-OP Financial Services
Credit Unions who are participating in the CardNav program. The
training session specifically targets front-line credit union
employees with member contact.