• 03/27/17 | Settlement and Balancing SESSION OVERVIEW The Balancing and Settlement training session will provide guidelines for Terminal, Cardholder, and Institution settlement. The first part of the webinar is a high level overview of the balancing process.  Please not...  Read More
  • 03/23/17 | Falcon™ Fraud Manager RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session.  Read More
  • 03/23/17 | EMV and Fallbacks: What Every Credit Union Should Know In this webibar, EMV and Fallbacks: What Every Credit Union Should Know, we will cover the EMV basics with the focus on fallback and what it means for you, and the role of fraud in fallback. Key webinar takeaways: Issuer responsibilities during the...  Read More
  • 03/23/17 | CO-OP Roadshow Live Event in Dallas, TX Join us on our journey of digital transformation. In this series of live regional events, CO-OP shares strategies and tools to help credit unions meet the challenges of the digital age - and grow. We'll explore some of the critical technology that wil...  Read More
  • 03/22/17 | DataNavigator Transaction Research RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW Information covered in DataNavigator Transaction Research includes: Logging into DataNavigator Navigating in DataNavigator Searching & Identify...  Read More
  • 03/22/17 | Daily Cardholder Reports RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewin...  Read More
  • 03/21/17 | MasterCard Debit Reports and Settlement Overview RECOMMENDED PREREQUISITE Introduction to Debit SESSION OVERVIEW Information covered during the MasterCard Debit Reports and Settlement Overview Training Session includes: Part I - Review of Daily and Settlement Reports Cardholder Activity - Gate...  Read More
  • 03/21/17 | CO-OP Roadshow Live Event in Pleasanton, CA Join us on our journey of digital transformation. In this series of live regional events, CO-OP shares strategies and tools to help credit unions meet the challenges of the digital age - and grow. We'll explore some of the critical technology that wil...  Read More
  • 03/15/17 | Cardholder Maintenance SESSION OVERVIEW Cardholder Maintenance allows a user to manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data. The Cardholder Mai...  Read More
  • 03/14/17 | Extranet RECOMMENDED PREREQUISITE NONE SESSION OVERVIEW With the CO-OP Financial Services Extranet, member credit unions have access to: Update credit union and contact information Add, edit, or delete existing products and programs Complete necessary f...  Read More
  • 03/13/17 | CO-OP Mobile (new) RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW This training session will cover the back office Client Portal applications CIMple Access and EZAdmin .  These tools provide web‑based back office...  Read More
  • 03/13/17 | CardNav and mConsole RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW CardNav by CO-OP lets members manage the use of their debit and credit cards using a smartphone app. It's great for business members whose employees us...  Read More
  • 03/10/17 | Falcon™ Fraud Manager RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session.  Read More
  • 03/09/17 | Daily Terminal Reports RECOMMENDED PREREQUISITE Daily Cardholder Reports SESSION OVERVIEW Reports containing terminal information are generated on a daily basis. The information provided in these reports is used to assist in troubleshooting and tracing each transaction t...  Read More
  • 03/08/17 | Settlement and Balancing SESSION OVERVIEW The Balancing and Settlement training session will provide guidelines for Terminal, Cardholder, and Institution settlement. The first part of the webinar is a high level overview of the balancing process.  Please not...  Read More
  • 03/07/17 | Daily Cardholder Reports RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW Reports containing cardholder information are generated on a daily basis. The information provided in these reports can be used to assist with reviewin...  Read More
  • 03/06/17 | DataNavigator Devices RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW Information covered during the DataNavigator Devices training session includes: Logging into DataNavigator Obtaining Current Cash Totals Looking up...  Read More
  • 03/06/17 | DataNavigator Transaction Research RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW Information covered in DataNavigator Transaction Research includes: Logging into DataNavigator Navigating in DataNavigator Searching & Identify...  Read More
  • 03/03/17 | Cardholder Maintenance SESSION OVERVIEW Cardholder Maintenance allows a user to manually update the file information used to authorize transactions. All transactions should be authorized using current and accurate cardholder, account, and fraud file data. The Cardholder Mai...  Read More
  • 03/02/17 | Transaction Troubleshooting RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW The Transaction Troubleshooting Webinar is designed to provide Credit Union employees with the ability to research and review some of the most...  Read More
  • 03/02/17 | CO-OP Mobile (new) RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW This training session will cover the back office Client Portal applications CIMple Access and EZAdmin .  These tools provide web‑based back office...  Read More
  • 03/01/17 | End of Month Reports Session Overview EOM (End of Month) reports are used to provide a variety of information on institution, cardholder and terminal usage. Information covered during the EOM training session includes: Institution Fee Summary by Bill Group Institution...  Read More
  • 03/01/17 | DataNavigator PIN-Based Exception Processing RECOMMENDED PREREQUISITE There is no recommended prerequisite for this session. SESSION OVERVIEW Information covered during the DataNavigator PIN-Based Exception Processing training session includes: Logging into DataNavigator Exception Ite...  Read More