By employing the knowledge and resources of CO-OP you can
resolve signature debit transaction disputes and chargebacks in a
way that carefully protects your financial interests and
attentively serves your members. This third level of protection in
CO-OP's three-tiered debit fraud protection system ensures
adherence to stringent network regulations, and eases the burden on
your credit union. Services include:
- Draft Copy Requests/Retrievals service sends requests for
customer photocopies of transaction tickets or sales drafts through
the system for merchants to fulfill according to network
regulations.
- Chargeback Processing services include creating first
chargebacks, issuing second chargebacks, resubmitting rejected
items, and reporting any associated fraud to Visa and MasterCard as
required to preserve chargeback rights.
- Compliance Filing Assistance helps handle other, more
complicated dispute-resolution options such as arbitration and
compliance filings.
CO-OP understands the complexities of this highly regulated area
and can handle the labor-intensive processing for you. Your credit
union simply communicates with the cardholder and we do the
rest.