Handling disputes and chargebacks for signature debit
transactions, while complying with the extensive regulations
involved, is labor intensive and complex. CO-OP relieves you of
this burden with Back Office Support that takes care of everything,
so all you need to do is communicate with your cardholders. Using
CO-OP Dispute Processing & Fraud Recovery tools from the third
tier of CO-OP's Risk Management portfolio, we ensure adherence to
stringent network regulations.
Simplify billing disputes and recovery of fraudulent charges
with:
- Draft Copy Requests (Retrievals)—Transmission
of customer-provided photocopies of transaction tickets or sales
drafts to the merchant, according to network regulations.
- Chargeback Processing—Services include
creating first chargebacks, issuing second chargebacks,
resubmitting rejected items, and reporting any associated fraud to
Visa and MasterCard as required to preserve chargeback rights.
- Compliance Filing Assistance and
Support—Provides specialized CO-OP expertise when needed
to handle other, more complicated dispute resolution options such
as arbitration and compliance filings.