By employing the knowledge and resources of CO-OP you can resolve
credit disputes and
chargebacks in a way that carefully protects your financial
interests and attentively serves your members. This third level of
protection in CO-OP’s three-tiered credit fraud protection
system
ensures adherence to stringent network regulations, and eases the
burden on your credit union. Services include:
• Draft Copy Requests/Retrievals service sends customer photocopies
of transaction tickets or sales drafts through the system to the
merchant according to network regulations.
• Chargeback Processing services include creating first
chargebacks, issuing second
chargebacks, resubmitting rejected items, and reporting any
associated fraud to Visa and
MasterCard as required to preserve chargeback rights.
• Compliance Filing Assistance helps handle other, more complicated
dispute-resolution options such as arbitration and compliance
filings.
CO-OP understands the complexities of this highly regulated area
and can handle the labor- intensive processing for you. Your credit
union simply communicates with the cardholder and we do the
rest.
By employing the knowledge and resources of CO-OP you can
resolve credit disputes and chargebacks in a way that
carefully protects your financial interests and attentively serves
your members. This third level of protection in CO-OP’s
three-tiered credit fraud protection system ensures adherence
to stringent network regulations, and eases the burden on your
credit union. Services include:
- Draft Copy Requests/Retrievals service sends
requests for customer photocopies of transaction tickets or sales
drafts through the system for merchants to fulfill according to
network regulations.
- Chargeback Processing services include
creating first chargebacks, issuing second chargebacks,
resubmitting rejected items, and reporting any associated fraud to
Visa and MasterCard as required to preserve chargeback
rights.
- Compliance Filing Assistance helps handle
other, more complicated dispute-resolution options such as
arbitration and compliance filings.
CO-OP understands the complexities of this highly regulated area
and can handle the labor- intensive processing for you. Your credit
union simply communicates with the cardholder and we do the
rest.