Miscommunication, wasted time, poor fleet performance, incorrect
billing from service providers, missed opportunities and even fraud
can be among the costly consequences of trying to manage multiple
ATM fleet vendors. CO-OP can consolidate your long list of
contacts, allowing you to devote substantially more time to your
members, month after month. By taking advantage of the only
CU-centric solution on the market, you can get both your processing
and ATM management from one trusted partner, for one low monthly
fee.
You can depend on CO-OP for:
- Device support
- 24 x 7 monitoring
- Cash forecasting
- Management of vendor services
- Mechanical servicing ranging from simple repairs and supplies
replenishment to upgrades and parts replacement
- Cash-management services
- Single source for support and billing
- Consolidated invoice
- First CU contact for all ATM questions and concerns
- Single escalation point for all ATM issues (FLM, SLM,
Cash-in-Transit, telecom and processing)
- Dedicated support staff
- CO-OP Program Manager
- Ongoing fleet and vendor performance reviews
- Invoice review for accuracy and disputing inaccurate vendor
invoices
- Site Maintenance
- Damage repair to existing ATM location
- Signage installation to new or existing ATM locations
- Monthly, quarterly, or annual ATM location cleanings
- Site surveys for compliance requirements
- ATM branding and marketing support